Neighbourhood Manager

Job title: Neighbourhood Manager Location: Hybrid / Ealing Salary: £34,800.00 - £37,500.00 Working hours: 35 hours per week Mon-Fri / 9am-5pm Contract 12 months fixed term contract DBS Level: This role requires a Standard DBS check. Driving License and own car essential About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Role Overview Are you ready to make a real impact in the heart of vibrant communities? As a Neighbourhood Manager at A2Dominion, no two days will ever be the same. You’ll be the face of the company, directly shaping the lives of residents by providing the support, care and attention that make their communities thrive You’ll play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed tenured buildings. Your work will directly enhance the safety, wellbeing and satisfaction of our residents, while ensuring compliance with all regulations. From conducting estate inspections and managing building safety, to handling tendency issues like Noise Complaints and safeguarding, you’ll be at the forefront of creating vibrant, thriving communities. If you’re passionate about making a difference, building strong relationships, and driving high-quality service, this is your opportunity to help shape the future of our communities Key Responsibilities Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness. Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns. Work closely with internal departments and external partners to address building maintenance and safety. Engage with residents through regular communication, ensuring their concerns are heard and acted upon. Provide tailored support to vulnerable individuals and families, ensuring their needs are met. Gather feedback from residents to continually improve services and ensure satisfaction. Represent the company in external meetings, attend court proceedings, and support residents through various issues. More About You Experience in customer-facing roles; whether in housing, community work, local authority services, social care, customer resolution or any comparable field where you have resolved issues, managed cases or handled complaints. You will be able to work independently, manage a busy workload and make sound decisions under pressure A confident communicator who can engage residents, challenge behaviour when required and build strong professional relationships; and be highly organised Excellent attention to detail and accurate record-keeping skills. You will be comfortable carrying out regular estate visits, inspections and face-to-face meetings, Strong IT literacy with the ability to pick up new systems quickly, and understand safeguarding principles with a willingness to escalate concerns appropriately. Full UK driving licence and access to a car essential. Desirable Awareness of tenancy law, ASB processes, or building safety Experience supporting vulnerable people or managing complex cases Training/qualification in safeguarding, ASB, mediation, or health & safety Experience using CRM systems or case-management tools Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) Up to 8% contributory pension In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This Vacancy is being managed by Hollie Furness – Hollie.Furness@a2dominion.co.uk Closing date for this role is 14 December 2025, we reserve the right to close this role upon appointment of a successful candidate