Branch Manager

2 weeks ago

Tunbridge Wells Kent, United Kingdom A-Plan Full time

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

This no limits approach means that we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

With this in mind we are actively looking to hire entrepreneurial leaders who are equally ambitious. As a Branch Manager you will be responsible for your own profit & loss, with the freedom to seek out new business opportunities and the support to grow your branch. But it isn’t all just bringing in and retaining business, you will also be accountable for the first-rate service that we deliver to our existing clients, through coaching and developing a team, aiming to retain policies and drive loyalty. As such you will have excellent experience and understanding of Personal Lines and/or Commercial Lines insurance products and services.

About you:

You will be a great communicator who will share knowledge, experience and best practices and be expert in engaging and developing a team of people.

You understand the importance of working collaboratively to deliver results.

You will lead with a people first mindset - our culture is important to us, and we believe in supporting and empowering our teams to deliver a world class service; to always exceed our client expectations.

You will be commercially minded, with the ability to analyse data and make evidence-based decisions whilst maintaining attention to detail.

Enthusiasm and resilience will be needed to care for our existing client base as well as finding new business opportunities. With the support of the wider business, you will be accountable for the decision making in your branch, acting quickly, making decisions based on what is right for our clients, teams, and the business.

You will have the ambition to go beyond expectations for your branch, teams, and our clients.

You will always exhibit the right behaviours whether everything is going well, or there are challenges.

Rewards:
We believe that great work and dedication should be rewarded, that’s why we offer a comprehensive benefits package that puts your health and wellbeing first. Below are just a few of those on offer:

25 days holiday (plus bank holidays), increasing through length of service

A set of core benefits, designed with your health and financial protection in mind:

Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen

Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury

Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025

Private Medical Insurance (PMI).

Access to a host of lifestyle and financial benefits that you can choose from:

Discounts on gym membership across the UK

Opportunity to purchase shares and become part of our employee-ownership model

Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase

Excellent training and development schemes with accelerated career progression

Access to flexible benefits to include will writing service, menopause support, bereavement support

Enhanced Family Policies including maternity and paternity

A range of insurance products available commission free, including home, motor, travel and specialist vehicles

Access to hundreds of high-street retailer discounts

Employee Assistance Programme (EAP) to support employees outside of work

Who we’re looking for

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other, in the small everyday moments and the bigger challenges

We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .

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