Head of Digital Technology Transformation

4 weeks ago

Winchester Hampshire, United Kingdom Shaw Daniels Solutions Full time

The Head of IT Operations is a key and central role within the IT Infrastructure team and will partner with all of our business areas as well as the IT Systems team to ensure a robust IT service is established and maintained, is customer focused, and all initiatives are appropriately supported.
The role of the Head of IT Operations is to support the Director of IT by delivering the IT Infrastructure strategy to the business, leveraging relationships both within the IT and PMO organisation and the wider business. The Head of IT Operations will assume line management responsibilities for the Infrastructure delivery teams (Regional Engineers and Infrastructure Engineers) and will carry out “front-of-house” activities for the technical leads (Network Architect, Cloud Architect and Head of Security) ensuring that there is always a clear interface into the Infrastructure team from other parts of the business.
The Head of IT Operations will also play a key role as the day-to-day Infrastructure stakeholder in the DX Programme.
Report To : Director of IT (Infrastructure)
attend appropriate business meetings and forums to represent IT
the business on internal IT
the relationship between the business and IT and act as an ambassador for IT
monthly KPI reports to business on IT service and project statuses
business requirements and identify how IT can support these
the focal point for all IT Infrastructure needs, channeling requirements to the correct area as needed (e.g. transactional IT to service desk; projects to PMO)
the Director of IT by acting as the eyes and ears for IT in the business
current and future demand for IT services
that IT services are meeting the needs of the business
feedback on IT services from the business
the innovation process
to spread innovation throughout the business by sharing innovative ideas between departments
informed of innovations within IT particularly where this relates to technology and software
Act as the day-to-day stakeholder for IT in the DX programme

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