Claims Support Representative

Found in: Appcast UK C2 - 2 weeks ago

Leeds, United Kingdom Solera, Inc. Full time

The Role

Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.

As part of the Solera family, cap hpi have a mission to be the most innovative, accurate and comprehensive supplier of automotive data. Drawing on a long history of knowledge and industry relationships as trusted partners at every stage of the vehicle lifecycle, our quality data solutions empower intelligent decision making in the automotive industry.

We need people who are passionate about delivering high quality claims management through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively, you will follow a claims process efficiently to help customers cover losses caused by data inaccuracies.

This role is also responsible for complaints and GDPR data request management. Attention to detail and commitment to quality is vital for this role, ensuring that interactions are documented and decisions explained.

What You’ll Do

  • Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution.
  • Work with the wider business giving insight to newly development trends of cases as well as poor/late methods of updating records from our data providers.
  • Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets.
  • Communicate clearly and effectively both internally and externally.
  • Accurately record all customer contact and outcomes within designated software.
  • Monitor the status of claims and claim types to highlight risk management and loss control issues.
  • Negotiate settlement fees with the customer according to agreed parameters.
  • Proactively manage both the GDPR and MIAFTR inboxes acting as support for both
  • Investigate and correct vehicle asset information supporting the data query teams detailing any areas of improvement and following them through to resolution.
  • At all times adhere to the working processes and procedures for the department and of Solera
  • Contribute to and maintain knowledge base articles and documents
  • Take responsibility for all duties relating to compliance procedures, especially data security

What You’ll Bring

  • At least 2-4 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centre.
  • Experience of working in a claims capacity is highly advantageous.
  • Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and NICE CXOne).
  • Inquisitive and confident problem solver.
  • Attention to detail including application of product terms and conditions.
  • Automotive or insurance experience is valued.
  • Very strong verbal and written communications with an assertive and professional style.
  • A desire to go the extra mile for customers and take personal responsibility for resolving issues.
  • High learning agility and ability to apply knowledge learned.

  • Claims Support Representative

    2 days ago

    Leeds, United Kingdom Solera Full time

    **What You’ll Do** - Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. - Work with the wider business giving insight to newly development trends of cases as well as poor/late methods of updating records from our...

  • Claims Support Representative

    Found in: Whatjobs ES C2 - 7 days ago

    Leeds, United Kingdom Solera, Inc. Full time

    The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the...

  • Claims Support Representative

    Found in: Jooble UK C2 - 3 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the...

  • Claims Support Representative

    Found in: Talent UK 2A C2 - 3 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the...

  • Claims Support Representative

    3 weeks ago

    Leeds, United Kingdom Solera, Inc. Full time

    The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the...

  • Sales Development Representative

    Found in: Jooble UK C2 - 3 weeks ago

    Leeds, United Kingdom Claims Gate Full time

    An experienced Sales Development Representative with 2-3 years of experience in a B2B environment is needed to join our growing team at Claims Gate, a rapidly growing software development company for legal services on a full-time, remote (work-from-home) basis. As a growing company, we're seeking individuals who are eager to join a high-performance team and...

  • Sales Development Representative

    Found in: Whatjobs ES C2 - 7 days ago

    Leeds, United Kingdom Claims Gate Full time

    An experienced Sales Development Representative with 2-3 years of experience in a B2B environment is needed to join our growing team at Claims Gate, a rapidly growing software development company for legal services on a full-time, remote (work-from-home) basis. As a growing company, we're seeking individuals who are eager to join a high-performance team and...

  • Sales Development Representative

    7 days ago

    Leeds, United Kingdom Claims Gate Full time

    An experienced Sales Development Representative with 2-3 years of experience in a B2B environment is needed to join our growing team at Claims Gate, a rapidly growing software development company for legal services on a full-time, remote (work-from-home) basis.As a growing company, we're seeking individuals who are eager to join a high-performance team and...

  • Sales Development Representative

    Found in: Jooble UK C2 - 7 days ago

    Leeds, United Kingdom Claims Gate Full time

    An experienced Sales Development Representative with 2-3 years of experience in a B2B environment is needed to join our growing team at Claims Gate, a rapidly growing software development company for legal services on a full-time, remote (work-from-home) basis. As a growing company, we're seeking individuals who are eager to join a high-performance team...

  • Technical Support Representative

    3 weeks ago

    Leeds, United Kingdom Solera Corporation Full time

    Technical Support Representative page is loaded Technical Support Representative Apply locations Leeds time type Full time posted on Posted 2 Days Ago job requisition id JR-015963 Who We Are Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted...

  • Technical Support Representative I

    3 weeks ago

    Leeds, United Kingdom Solera Corporation Full time

    Technical Support Representative page is loaded Technical Support Representative Apply locations Leeds time type Full time posted on Posted 2 Days Ago job requisition id JR-015963 Who We Are Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted...

  • Individual Claims Assessor

    Found in: Talent UK 2A C2 - 2 weeks ago

    Leeds, United Kingdom Undisclosed Full time

    Title: Individual Claims AssessorLength: 3 monthsRate: £389.00 P/D via UmbrellaLocation: RemoteWhat you need to know:Are you an experience claims assessor with an appetite for proving excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Our client is...

  • Claims Handler

    3 days ago

    Leeds, United Kingdom SaccoMann Full time

    Job Details: **Posted**: - March 07 2023 **Location**: - Leeds, West Yorkshire**Salary**: - £28000 - £40000 per annum **Division**: - Chartered Legal Executives,Secretarial and Business Support **Practice Area**: - Personal Injury **Type**: - Permanent **Experience**: - Not Applicable **Ref**: - CLS140735_1678204887 Sacco Mann Sacco Mann...

  • Claims Handler

    3 days ago

    Leeds, United Kingdom SaccoMann Full time

    Job Details: **Posted**: - April 04 2023 **Location**: - Leeds, West Yorkshire**Salary**: - £28000 - £40000 per annum **Division**: - Chartered Legal Executives,Secretarial and Business Support **Practice Area**: - Personal Injury **Type**: - Permanent **Experience**: - Not Applicable **Ref**: - CLS140735_1680598325 Sacco Mann Sacco Mann...

  • Claims Assistant

    4 days ago

    Leeds, United Kingdom NHS Resolution Full time

    NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution operates a number of indemnity schemes, on behalf of the...

  • Personal Injury Claims Handler

    3 days ago

    Leeds, United Kingdom Avisons Solicitors Full time

    Opportunity for a Personal Injury Team Manager in Horsforth, Leeds. Do you want to work for a law firm that offers fantastic progression? Do you have over 5 years experience working within Personal Injury and are looking for a new challenge? **Duties**: - Lead and run the PI team and proactively resolve disputes - Handle your own caseload of claims to...

  • Claims Advisor

    Found in: Talent UK C2 - 2 weeks ago

    Leeds, United Kingdom Ardonagh Advisory Full time

    Claims Advisor - Leeds - West Village, 31 Lisburn Street, Leeds LS1 4SA - ARD994441 Working as a Claims Advisor you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all...

  • Claims Handler

    1 week ago

    Leeds, United Kingdom Elevation Recruitment Group Full time

    Job Description Claims Adviser Sherburn in Elmet Hours – 37.5hrs per week Salary £27,500 Onsite Elevation Recruitment Group is delighted to be assisting our client, a leading company based in Sherburn in Elmet, in their search for a Claims Adviser. As a Claims Adviser, you will be responsible for providing first-class technical support and...

  • Claims Handler

    2 weeks ago

    Leeds, United Kingdom DWF Full time

    **Duration: Full Time** **Location: Leeds** DWF Claims is an international organisation providing commercial lines claims management services. We specialise in the proactive resolution of defendant insurance claims, and we currently seek a Claims Handler to provide a professional, efficient and proactive claims handling role to our Clients, whilst...

  • Claims Handler

    Found in: Whatjobs ES C2 - 7 days ago

    Leeds, United Kingdom Solera, Inc. Full time

    What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the wider business giving insight to newly development trends of cases as well as poor/late methods of updating records from our data...