Customer Issue Representative
1 month ago
Customer Order & Issue Representative
Location: Hybrid Working (Manchester or Bracknell)
Rate: 18.00 PH
Duration 6-12 Months initially
As a Customer Order and Issue Resolution Representative you will be responsible for End-to-End CIR Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.
You will partner with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication.
Must be able to work and handle sensitive/confidential financial data.
Responsibilities;
Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications.
Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify, and implement service solutions.
Your Skills and Expertise
To set you up for success in this role from day one, we require (at a minimum) the following qualifications:
Strong customer facing skills
Maintains a professional, positive, and tactful demeanor with clients and customers.
Minimum two combined years of customer service, finance, supply chain or sales experience.
Bachelor’s degrees or higher from preferable business, economics but other degrees are accepted.
Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills.
Develops and broadens negotiating and influencing skills.
English language capabilities and additional language a plus Additional qualifications that could help you succeed even further in this role include:
Experience with customer service processes and systems – SAP and Sales Force.
Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles. For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.
Work location: Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)
-
Customer Service Representative
6 days ago
Bracknell, United Kingdom Groomfield Recruitment Ltd Full timeCustomer Issue Resolution Representative. Are you a problem solver with a knack for customer service? We're looking for a Customer Issue Resolution Representative to join a leading global diversified health technology company. This is an exciting opportunity to be part of a company that values innovation, collaboration, and operational excellence. - Hourly...
-
Customer Issue Resolution Analyst
1 month ago
Bracknell, United Kingdom Consult Full timeThis is a fantastic opportunity to join one of the largest science and technology companies in the world. The Customer Issue Resolution Analyst is mainly responsible for delivering effective improvement activities driving high quality services in Dispute,Returns/Credits, and Credit & Collections Management and Resolution. This is an analytical position,...
-
Customer Service Representative
1 week ago
Bracknell, United Kingdom Adecco Full timeThe Customer Issue Resolution (CIR) Analyst is mainly responsible for delivering effective improvement activities driving high quality services in Dispute, Returns/Credits, and Credit & Collections Management and Resolution. This is an analytical position, working closely together with Customer facing CIR representatives, Quality Teams, and partnering with...
-
Business Development Representative
1 month ago
Bracknell, United Kingdom 83zero Limited Full timeBusiness Development RepresentativeHybrid Are you passionate about delivering exceptional customer service and driving sales growth? As a Business Development Representative at our client's organisation, you will collaborate closely with our Marketing and Sales teams to convert leads into valued customers. You'll be instrumental in establishing relationships...
-
Sales Development Representative
1 month ago
Bracknell, United Kingdom 83zero Limited Full timeSales Development RepresentativeHybrid Are you passionate about delivering exceptional customer service and driving sales growth? As a Sales Development Representative at our client's organisation, you will collaborate closely with our Marketing and Sales teams to convert leads into valued customers. You'll be instrumental in establishing relationships with...
-
Lead Qualification Representative
1 month ago
Bracknell, United Kingdom 83zero Limited Full timeLead Qualification RepresentativeHybrid Are you passionate about delivering exceptional customer service and driving sales growth? As a Lead Qualification Representative at our client's organisation, you will collaborate closely with our Marketing and Sales teams to convert leads into valued customers. You'll be instrumental in establishing relationships...
-
Internal Sales Representative
1 week ago
Bracknell, United Kingdom CXC Global Full timeSummary:CXC is partnering with a leading distributor in the electrical wholesale industry in Bracknell to find an Internal Sales Representative. This role requires a dynamic individual with a sales background and excellent communication skills, dedicated to delivering exceptional service to customers. The Internal Sales Representative will play a vital role...
-
Internal Sales Representative
1 week ago
Bracknell, United Kingdom CXC Global Full timeSummary: CXC is partnering with a leading distributor in the electrical wholesale industry in Bracknell to find an Internal Sales Representative. This role requires a dynamic individual with a sales background and excellent communication skills, dedicated to delivering exceptional service to customers. The Internal Sales Representative will play a vital role...
-
Internal Sales Representative
1 week ago
Bracknell, United Kingdom CXC Global Full timeSummary:CXC is partnering with a leading distributor in the electrical wholesale industry in Bracknell to find an Internal Sales Representative. This role requires a dynamic individual with a sales background and excellent communication skills, dedicated to delivering exceptional service to customers. The Internal Sales Representative will play a vital role...
-
Customer Service Advisor Inbound
6 days ago
Bracknell, United Kingdom Manpower Full timeWe have a fantastic opportunity to join the world's most broadly-based healthcare company as a Customer Service Representative based in Wokingham. This role is a fulltime, temporary role for 3-6 months initially but could be extended, The role is working9am - 5.30pm Monday to Thursday and 9.00am - 5.00pm on Friday, paying £12.24 per...
-
Sales Development Representative
3 weeks ago
Bracknell, United Kingdom 83zero Limited Full timeSales Development Representative (German Speaking)Hybrid Are you passionate about delivering exceptional customer service and driving sales growth? As a Inside Sales Representative at our client's organisation, you will collaborate closely with our Marketing and Sales teams to convert leads into valued customers. You'll be instrumental in establishing...
-
Sales Development Representative
1 month ago
Bracknell, United Kingdom 83zero Limited Full timeSales Development Representative (French Speaking)Hybrid Are you passionate about delivering exceptional customer service and driving sales growth? As a Inside Sales Representative at our client's organisation, you will collaborate closely with our Marketing and Sales teams to convert leads into valued customers. You'll be instrumental in establishing...
-
Sales Development Representative
2 weeks ago
Bracknell, United Kingdom 83zero Limited Full timeSales Development Representative (German Speaking)Want to work for a fast growing SaaS company, with a culture like no other?Like the idea of focusing on inbound leads? Then look no further!As a Sales Development Representative at our client's organisation, you will collaborate closely with our clients Marketing and Sales teams to convert inbound leads into...
-
Sales Development Representative
3 weeks ago
Bracknell, United Kingdom 83zero Limited Full timeSales Development Representative (German Speaking)Want to work for a fast growing SaaS company, with a culture like no other?Like the idea of focusing on inbound leads? Then look no further!As a Sales Development Representative at our client's organisation, you will collaborate closely with our clients Marketing and Sales teams to convert inbound leads into...
-
Representatives - Sales Agents
2 weeks ago
Bracknell, Berkshire, United Kingdom CXC Global Full timeInternal Sales Representative (Electrical Wholesale) CXC is delighted to be working with a leading distributor in the electrical wholesale industry, dedicated to providing top-quality products and exceptional service, who is currently seeking a dynamic and motivated Internal Sales Representative to join their Bracknell team. The ideal candidate will...
-
Representatives - Sales Agents
3 days ago
Bracknell, Berkshire, United Kingdom CXC Global Full timeInternal Sales Representative (Electrical Wholesale) CXC is delighted to be working with a leading distributor in the electrical wholesale industry, dedicated to providing top-quality products and exceptional service, who is currently seeking a dynamic and motivated Internal Sales Representative to join their Bracknell team. The ideal candidate will...
-
Internal Sales Representative
3 days ago
Bracknell, Berkshire, United Kingdom CXC Global Full timeSummary: CXC is partnering with a leading distributor in the electrical wholesale industry in Bracknell to find an Internal Sales Representative. This role requires a dynamic individual with a sales background and excellent communication skills, dedicated to delivering exceptional service to customers. The Internal Sales Representative will play a vital role...
-
Internal Sales Representative
3 days ago
Bracknell, Berkshire, United Kingdom CXC Global Full timeSummary: CXC is partnering with a leading distributor in the electrical wholesale industry in Bracknell to find an Internal Sales Representative. This role requires a dynamic individual with a sales background and excellent communication skills, dedicated to delivering exceptional service to customers. The Internal Sales Representative will play a vital role...
-
Sales Development Representative
2 weeks ago
Bracknell, Berkshire, United Kingdom 83zero Limited Full timeSales Development Representative (German Speaking) Hybrid Are you passionate about delivering exceptional customer service and driving sales growth? As a Inside Sales Representative at our client's organisation, you will collaborate closely with our Marketing and Sales teams to convert leads into valued customers. You'll be instrumental in...
-
Representatives - Sales Agents
1 month ago
Bracknell, Berkshire, United Kingdom Mulberry Recruitment Full timeField Sales Representative My client based in Bracknell is looking for a professional Field Sales Executive to join their team. The successful candidate will possess strong knowledge of the construction or waste industry. We are looking for candidates with strong negotiation and relationship building skills. To provide exceptional, pro-active account...