Service Desk Technician

4 weeks ago

Leatherhead, United Kingdom Northreach Full time

Are you ready to elevate your career in the vibrant world of Financial Services? Our client, a leading organization in the sector, is eagerly seeking a talented 2nd Line Service Desk Technician to join their innovative team at their Surrey office on a permanent basis.


As a key player in this dynamic team, you'll be at the forefront of delivering exceptional IT support to end-users, ensuring swift issue resolution while maintaining meticulous documentation of requests and updates.


Responsibilities:

  • Dive into the action by providing prompt and efficient IT support to end-users, resolving issues with finesse.
  • Field requests via phone, email, and ticketing system, ensuring they're handled within SLAs for maximum satisfaction.
  • Become the go-to expert (SME) and master prioritization, ensuring incidents are tackled with precision.
  • Take charge of the corporate IT landscape, from workstations to servers, applications, and more.
  • Flex your tech muscles by installing, upgrading, and configuring software and hardware with flair.
  • Champion clear communication and meticulous documentation, ensuring nothing falls through the cracks.
  • Be a team player by attending meetings, sticking to company policies, and joining forces with other IT wizards.
  • Embrace the power of RMM tools for seamless monitoring and administration, ensuring everything runs like clockwork.
  • Take ownership of the joiners/movers/leavers process and foster collaboration with other IT superheroes.
  • Coordinate with third-party vendors and the Change Manager, ensuring smooth sailing on all fronts.


Qualifications:

  • Harness your expertise with a minimum of 3 years' experience in 2nd Line Support, ready to tackle any challenge.
  • Show off your prowess with desktop/server systems, O365, SaaS, and MDM, proving you're a tech whiz.
  • Navigate the world of Active Directory, Exchange, and basic networking with confidence.
  • Showcase your stellar communication and problem-solving skills, ready to conquer any obstacle.
  • Display your deep knowledge of computing hardware and troubleshooting, proving you're the hero this team needs.


Ready to take the next step in your career journey? If you're eager to seize this exciting opportunity or want to learn more, hit that apply button and share your CV with us today

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