Technical Services Engineer

2 weeks ago

Leatherhead, United Kingdom Hyundai Full time
Responsibilities :

 

  • Provide technical support on problems raised from the Hyundai Authorised network, with suitable investigation and resolution of issues within a timely manor
  • Communicate effectively to the Hyundai Authorised network through the internal Hyundai case system Global Service Way, email and telephone to support the above
  • Support and diagnose technical problems remotely as well as onsite
  • Complete technical reports following field visit activities, ensuring the report is written in a way that a customer could understand the content
  • Develop technical knowledge and training skills with specialisation on products/ technical systems as agreed by the Technical Support Manager
  • Support and communicate with Customer Services, Warranty and Technical Training teams
  • Assist internal and external customers with technical support including proof reading of technical publications
  • Provide assistance and work on projects as directed
  • Inform and support the Quality Engineer with spike and trends in demands or complaints of market quality issues
  • Liaise with Hyundai Motor Europe with regard to technical feedback and investigations
  • Assist with press launches, motor shows, dealer conferences and other activities requiring technical support
  • Handle all internal and external customers and suppliers with courtesy
  • Maintain good administration within the Technical Department
  • Carry out general administrative and office duties as required
Person Specification:

 

Technical Skills:

  • Must have completed an industry recognised training programme plus be at a level equivalent to that of a Master Technician
  • High level of understanding and use of motor vehicle diagnostic tools and supporting PC operating systems
  • Able to demonstrate (hands on and verbally) that knowledge of the motor industry
  • PC Skills: Word, Excel, Power Point and the Internet

 

Organisational Skills:

  • Confident
  • Good communication skills
  • Strong customer service orientation
  • Team player
  • Good personal organisation
  • Flexible with regard to job role and willing to travel and react at short notice

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