IT Incident Manager

3 weeks ago


Hinckley, United Kingdom DP World Full time

DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley. This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department.


About the role:

  • Responsible for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review.
  • Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally, the role involves identifying, logging, and managing problems, working proactively to prevent incidents from happening, and minimising the impact of incidents that cannot be prevented.
  • Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices.
  • Provide expert advice and guidance on all aspects of incident, change, and problem management.
  • Responsible for continuously reviewing and improving incident, change, and problem management processes. This includes ensuring that these processes are in line with best practices (like ITIL frameworks) and business requirements, and that they comply with relevant policies and regulations.
  • Developing and refining ITSM processes, contributing to the overall resilience and efficiency of IT services.


Your Key Skills:

  • Strong focus on process efficiency, risk management, and service quality
  • Adept at analysing complex situations, identifying root causes of problems, and implementing effective solutions.
  • Bachelor’s degree in IT related study OR 5+ Years IT experience with certifications in IT Service Management frameworks such as ITIL (highly desireable)
  • Global complex business exposure
  • Experience in IT service management, with a proven track record in incident management, change management, and problem management.
  • In-depth knowledge of Unix/Linux, Windows Server environments, networking, and power systems.
  • Excellent communication and interpersonal skills, strong analytical and problem-solving abilities, leadership qualities, and the ability to work under pressure and handle crisis situations effectively


Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE


DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.


By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies


  • IT Incident Manager

    4 days ago


    Hinckley, United Kingdom DP World Full time

    DP World are recruiting for a skilledIT Incident Managerfor a Hybrid position based from our operation inHinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department.About the...

  • IT Incident Manager

    3 weeks ago


    Hinckley, United Kingdom DP World Full time

    Job DescriptionDP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley. This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department....

  • IT Incident Manager

    3 weeks ago


    Hinckley, United Kingdom DP World Full time

    DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley. This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department. Have you got...

  • IT Incident Manager

    3 weeks ago


    Hinckley, United Kingdom DP World Full time

    DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley. This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department. About the role:...

  • IT Incident Manager

    3 days ago


    Hinckley, United Kingdom DP World Full time

    DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley. This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department. About the role:...

  • IT Incident Manager

    2 weeks ago


    Hinckley, United Kingdom DP World Full time

    DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley. This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department. Have you got...

  • IT Incident Manager

    3 weeks ago


    Hinckley, United Kingdom DP World Full time

    DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department. About the...

  • IT Incident Manager

    3 days ago


    Hinckley, UK, Leicestershire, United Kingdom DP World Full time

    DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley. This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department. About the role:...

  • IT Incident Manager

    3 weeks ago


    Hinckley, Leicestershire, United Kingdom DP World Full time

    DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department. About the...

  • IT Incident Manager

    3 weeks ago


    Hinckley, Leicestershire, United Kingdom DP World Full time

    DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT department. About the...

  • IT Incident Manager

    2 weeks ago


    Hinckley, Leicestershire, United Kingdom DP World Full time

    Job Description DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT...

  • Senior IT Manager

    2 weeks ago


    Hinckley, Leicestershire, United Kingdom DP World Full time

    Job Description DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the IT...


  • Hinckley, United Kingdom Applause IT Full time

    **Business Sales Executive - Office Based** **Start Dates Available - March 6th Inductions** **Hinckley, Leicestershire - Highly commutable from Nottingham, Derby, Loughborough, Leicester, Rugby, Coventry, Birmingham, Tamworth, Nuneaton and Bedworth.** **Guaranteed £38K OTE in First Year if hitting expected targets. Top Achievers earning upwards of...


  • Hinckley, United Kingdom Applause IT Full time

    **Business Sales Executive - Office Based** **Immediate Start Dates Available - 23rd January + March 6th Inductions** **Hinckley, Leicestershire - Highly commutable from Nottingham, Derby, Loughborough, Leicester, Rugby, Coventry, Birmingham, Tamworth, Nuneaton and Bedworth.** **Guaranteed £38K OTE in First Year. Top Achievers earning upwards of...


  • Hinckley, United Kingdom Applause IT Full time

    **Business Sales Consultant - Sales Trailblazer** **Start Dates Available - August Start Date - Interviews Actively Underway** **Hinckley, Leicestershire - Highly commutable from Nottingham, Derby, Loughborough, Leicester, Rugby, Coventry, Birmingham, Tamworth, Nuneaton and Bedworth.** 5-star Trustpilot and 20 Best Companies 'To Work For' 2021...

  • Cctv Operative

    1 week ago


    Hinckley, United Kingdom Midland Heart Full time

    **The Role** To support the continued safety of our tenants and the security of the homes in which they live, we’re updating our CCTV provision and establishing a new CCTV control room based at our East Midlands Hub (Hinckley, LE10 1QZ), which leads us to recruit a new team of CCTV Operatives! As a CCTV Operative you’ll deliver an efficient and...

  • SHEQManager

    2 weeks ago


    Hinckley, United Kingdom Synergy Personnel Services Full time

    Are you passionate about ensuring Safety, Health, Environmental and Quality standards in a dynamical and global environment? If so, we are currently recruiting for a SHEQ Manager to join a leading manufacturing company. ABOUT THE COMPANY: This company is a reputable and established supplier of refrigerants, serving diverse industries across the globe. With...

  • SHEQManager

    2 weeks ago


    Hinckley, United Kingdom Synergy Personnel Services Full time

    Are you passionate about ensuring Safety, Health, Environmental and Quality standards in a dynamical and global environment? If so, we are currently recruiting for a SHEQ Manager to join a leading manufacturing company.ABOUT THE COMPANY:This company is a reputable and established supplier of refrigerants, serving diverse industries across the globe. With...


  • Hinckley, United Kingdom DPD Group UK Full time

    Job DescriptionWe require you to work with Network and Hub Management to ensure legal compliance with health and safety legislation. Providing health and safety advice and expertise to all business areas and teams and supporting the health and safety team in delivering critical health and safety projects and programmes.Your key responsibilities will...


  • Hinckley, United Kingdom DPD Group UK Full time

    Job DescriptionWe require you to work with Network and Hub Management to ensure legal compliance with health and safety legislation. Providing health and safety advice and expertise to all business areas and teams and supporting the health and safety team in delivering critical health and safety projects and programmes.Your key responsibilities will...