IT Support Specialist

3 weeks ago

London Area, United Kingdom The Crowd Full time

The Role:

The Crowd are working with a mid-sized architecture practice who have built an impressive reputation internationally for their design-led approach to their projects across their multidisciplinary portfolio. They are seeking an IT Support Specialist to join their team on a permanent basis in London.


You will play a key role in delivering exceptional technical support to all employees, ensuring the prompt and efficient resolution of all IT-related matters. Your contributions will be instrumental in steering, developing and enhancing the client’s IT goals alongside the IT Manager.


Our client is an employee-owned business and offer a great benefits package such as company trips, bonuses, enhanced holidays and more


Key Responsibilities:

  • Deliver 1st and 2nd Line technical support for desktops and maintenance
  • Set up and maintain workstations and laptops
  • Collaborate with IT Manager on system reviews and software management
  • Manage and support cloud-based email (Office 365)
  • Oversee internal phone system and coordinate with telecom suppliers
  • Guide staff on software usage and resolve day-to-day technical challenges
  • Monitor and maintain server and folder structures, data storage, and backups
  • Assist in project setup, file organisation, and document control procedures
  • Work with architects on web-based document control systems (Newforma)


Key Skills:

  • Minimum 2 years of relevant experience required
  • Strong communication skills
  • Confident translating technical information for non-technical audiences
  • Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively
  • Knowledge of CAD and BIM software beneficial but not mandatory


To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).


By applying for this role you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge.


The Crowd is an equal opportunities employer and agency.

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