Training and Compliance Officer

MAIN DUTIES

Have complete oversight of all areas to ensure high competence and compliance levels at all times
Develop and strengthen relationships across northern and western trust areas which includes private clients to ensure smooth running of our services. However there may be occasions were you will be required to support other trust areas with Connected Health.
To manage compliance and completion of training and induction processes across Northern and western trusts
To deliver Induction and patient moving & handing for new starters
To manage and deliver refresher training to all existing staff
Actively seek feedback from commissioners, stakeholders, staff, clients and relatives to look at service improvement and achieving positive outcomes for those who use our services.
Reporting Key Performance Indictors and reporting to the Operations Team on a weekly and monthly basis.
Have complete oversight of all incidents, complaints, safeguarding and other concerns at all times and discuss all with senior management
Ensure all HR processes are followed
Internally audit and monitor Client and Staff files of Area Managers whilst maintaining own
Ensure appropriate training is in place for all staff and advocate for staff training needs when required while also Identifying gaps in training where we can make improvements for our carers to provide better care to our clients
Complete weekly report to line manager and contribute to monthly clinical governance meetings
To be responsible for establishing and keeping track of quality improvement and other information that concerns patient care.

Continuous quality improvement

As part of the governance team, Day to day management, leadership and direction for operational teams

Ensuring compliance with RQIA

Policy review, development and implementation

programmes with a focus on up-skilling and
Complete periodic reviews of training material (as directed) to make sure they are compliant and maintained for operational use.
Manage own time effectively, taking responsibility for multiple projects and deliverables and prioritising these effectively.
To make sure learning including digital learning interventions have a blended learning approach and an accurate record of training interventions is kept.
Where project work is involved, act as the L&D representative with responsibility for the end-to-end L&D work, liaising with colleagues as appropriate. Be aware of risk management on project work, escalating material risks or concerns to the project/L&D Manager.
Analyse training, assessment, and quality assurance MI to recommend creative, cost-effective training solutions
To deliver training and support at times outside of normal working hours during periods of high demand
To attend internal and external training courses and events as required to develop service requirements in a technical and learning capacity
To Record MI of the learning Academy in line with business process, this includes the logging of attendance, course evaluation and learners results on the Learning Management System
Use knowledge and experience to enhance training courses when appropriate and deliver training courses.

** This list of duties is not exhaustive and will require the successful candidate to be flexible and be adaptable to change.

SKILLS & QUALITIES REQUIRED

Exemplar communication skills with the ability to lead in a facilitative and confident manner
Be a highly determined, driven, and ambitious individual, with the desire to make a real difference to the lives of our service users and assist in the growth of our teams knowledge and practices.
Have a high level of organisation skills with the ability to plan and prioritise with excellent attention to detail.
A creative and strategic thinker who is able to embrace, influence and communicate improvements to the team.
Positive and engaging person with the ability to build great working relationships.

ESSENTIAL CRITERA

Level 3 health and social care
Hold a current full clean driving license and access to a car
Have strong teamwork ability but also a high degree of self-motivation to take initiative and work alone
Excellent computer skills in Microsoft Office
Knowledge of the RQIA

DESIRABLE CRITERIA

Previous experience working within healthcare
Excellent written and oral communication skills
Ability to multitask in an ever changing environment
Previous experience delivering training
Level 5 health and social care

#NIOJ

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