Travel Trust

3 weeks ago

Oxford, United Kingdom ABL Recruitment Full time

Role: Travel Trust & Safety Advisor

Expected duration: 12 months (With a view to extend and possibly convert to permanent)

Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)

Work location: 2 days in the office in Oxford, and 3 days from home

Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month

Start: ASAP

Location: Oxford


Our client is a global travel and tourism and travel technology business. They are looking for a Trust and Safety Advisor to join their growing team in Oxford.

The Trust & Safety Team is responsible for providing a professional and consistent level of authentication for all travel experiences suppliers & bookings as well as holiday rentals.

This position is an outstanding opportunity for a smart, energetic, responsible, self-motivated person who excels in customer support and attention to detail.

The Trust and Safety Advisor will validate new supplier sign-ups/accounts and provide support to customers who contact TripAdvisor regarding trust and safety issues.

This is NOT a customer service role, it does have customer facing components by phone and email, but it is not the focus of the job. Your Primary focus will be on validation checks for holiday rentals verifying property is safe and customer is safe (i.e., payments). For the travel experiences section, you will be verifying suppliers (tour and experience owners).


Key responsibilities

  • The primary responsibility for the role will be
  • Assisting with validation checks of advertisers so they can advertise their property or experience, and for customers to book properties or experiences safely through the site.
  • Assist in validation checks
  • Investigate suppliers and bookings using the information provided by the customer
  • Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
  • Make justifiable decisions in regard to evidence found and relating this to how to proceed with new customers
  • Understand and meet targets supplied so that customers’ expectations and needs are met as efficiently as possible
  • Have the insight to provide new ideas which would improve and add to the current processes that is used in the Trust and Safety Team


Provide customer support:

  • Make and respond to telephone calls and emails to assist customers with any additional checks as required so to validate them before activation/validate their booking before the check-in date
  • Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
  • Handle any issues associated with the misuse of a customer’s account that would affect travellers
  • Investigate existing suppliers for suspicious or fraudulent behaviour
  • Evaluate the risk that an existing customer would pose to the company
  • Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner


Requirements

  • Exceptional attention for detail & high-quality research skills
  • Active interest in the internet fraud world and a keen desire to learn new skills
  • Problem solving skills with the willingness to take ownership and resolve issues
  • Ability to listen and communicate well with an excellent telephone manner
  • Excellent written skills with proper grammar usage and thorough, yet concise verbiage
  • Good time management and self-organization
  • Ability to keep calm under pressure
  • Desire satisfaction from making a difference, exceeding customer expectations, and a willingness to go the extra mile


Skills and Qualifications:

  • Must be able to work one weekend in every two
  • Prior experience within a Customer Service role is desirable
  • Experience in a research environment is advantageous
  • Must be confident in using a PC
  • Prior experience with Microsoft Office Software within a Customer Service role is desirable
  • Fluent in a second language (Spanish, French, Portuguese, German, Italian.) is desirable but not compulsory

  • Travel Trust

    3 weeks ago

    Oxford, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday...

  • Travel Trust

    4 weeks ago

    Oxford, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety AdvisorExpected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in Oxford, and 3 days from homeHours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and...

  • Travel Trust

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our...

  • Travel Trust

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our...

  • Travel Trust

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Energy Jobline ZR Full time

    Role: Travel Trust & Safety Advisor 12 months (With a view to extend and possibly convert to permanent) 00 per hour + Holiday pay (Equivalent to 33 days after 3 months) 2 days in the office in Oxford, and 3 days from home will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month Start: ASAP Our client is a global...

  • Travel Trust

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both...

  • Travel Trust

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both...

  • Travel Trust

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Energy Jobline ZR Full time

    Job Description Role: Travel Trust & Safety Advisor Expected duration: 12 months (With a view to extend and possibly convert to permanent) Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months) Work location: 2 days in the office in Oxford, and 3 days from home Hours: 37.5 per week, 9am-5.30pm; will include working one in two...

  • Travel Trust

    7 days ago

    Oxford District, United Kingdom ABL Recruitment Full time

    Job DescriptionRole: Travel Trust & Safety AdvisorExpected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in Oxford, and 3 days from homeHours: 37.5 per week, 9am-5.30pm; will include working one in two weekends...

  • Fraud and Risk Detector

    3 weeks ago

    Oxford, United Kingdom ProPivotal Staffing Full time

    Fraud and Risk Detector - Travel CompanyAre you someone who thrives in ensuring safety and trust in online experiences? We are seeking a Fraud and Risk Detector to join our team, responsible for verifying new supplier sign-ups and providing support to customers on trust and safety matters. This role requires exceptional attention to detail, strong...

  • Fraud and Risk Detector

    1 week ago

    Oxford, Oxfordshire, United Kingdom ProPivotal Full time

    Fraud and Risk Detector - Travel Company Are you someone who thrives in ensuring safety and trust in online experiences? We are seeking a Fraud and Risk Detector to join our team, responsible for verifying new supplier sign-ups and providing support to customers on trust and safety matters. This role requires exceptional attention to detail,...

  • Fraud and Risk Detector

    1 week ago

    Oxford, Oxfordshire, United Kingdom ProPivotal Full time

    Fraud and Risk Detector - Travel Company Are you someone who thrives in ensuring safety and trust in online experiences? We are seeking a Fraud and Risk Detector to join our team, responsible for verifying new supplier sign-ups and providing support to customers on trust and safety matters. This role requires exceptional attention to detail,...

  • Programmes Assistant

    2 weeks ago

    Oxford, United Kingdom Windle Trust International Full time

    Programmes AssistantOxford, Oxfordshire (with hybrid working and regular travel UK-wide to support students)About UsWindle Trust International (WTI) is a well-established NGO dedicated to increasing access to, and improving the quality of, education. We support refugees and communities affected by conflict, displacement, neglect or discrimination in East...

  • Fraud and Risk Detector

    3 weeks ago

    Greater Oxford Area, United Kingdom ProPivotal Staffing Full time

    Fraud and Risk Detector - Travel CompanyAre you someone who thrives in ensuring safety and trust in online experiences? We are seeking a Fraud and Risk Detector to join our team, responsible for verifying new supplier sign-ups and providing support to customers on trust and safety matters. This role requires exceptional attention to detail, strong...

  • Fraud and Risk Detector

    3 weeks ago

    Greater Oxford Area, United Kingdom ProPivotal Staffing Full time

    Fraud and Risk Detector - Travel CompanyAre you someone who thrives in ensuring safety and trust in online experiences? We are seeking a Fraud and Risk Detector to join our team, responsible for verifying new supplier sign-ups and providing support to customers on trust and safety matters. This role requires exceptional attention to detail, strong...

  • Fraud and Risk Detector

    3 weeks ago

    Greater Oxford Area, United Kingdom ProPivotal Staffing Full time

    Fraud and Risk Detector - Travel Company Are you someone who thrives in ensuring safety and trust in online experiences? We are seeking a Fraud and Risk Detector to join our team, responsible for verifying new supplier sign-ups and providing support to customers on trust and safety matters. This role requires exceptional attention to detail, strong...

  • Patient Safety Reviewer

    7 days ago

    Oxford, United Kingdom Oxford Health NHS Foundation Trust Full time

    We are excited to be able to offer the opportunity to join our Patient Safety Team. The Trust is in process of planning transition to the Patient Safety Incident Response Framework and as part of implementation we have the new permanent roles of Patient Safety Reviewer. We are looking for an enthusiastic, organised, motivated person, with excellent...

  • Foundation Pharmacist Band 6

    3 weeks ago

    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job summary Are you a recently qualified or a pharmacists wanting to take their first steps into a hospital pharmacy career in a vibrant, nurturing and supportive setting? This could be the post for you. The role offers the opportunity to apply your pharmaceutical knowledge across a variety of different specialties and to continuously build both your...

  • On-line Testing Receptionist

    6 days ago

    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    **Job Title**: On-Line Testing Receptionist (Multiple Sites) **Grade**: Band 3 **Location**: Churchill Hospital **Hours per week**: 37.5hpw (Variable work pattern) **Responsible To**: On-Line Testing Co-ordinator **Accountable To**: Servicve Manager Please look at our website to find out more about our service. Welcome to Oxfordshire Sexual Health...

  • On-line Testing Receptionist

    4 weeks ago

    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Please look at our website to find out more about our service. Welcome to Oxfordshire Sexual Health Service - Sexual Health Oxfordshire Are you looking for a full time post? Do you like variety in your working week? Can you work occasional Saturdays (Approx 1 in 3)? Do you like to travel as part of your job? Can you drive and do you have use of a...