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Second Line Support Engineer

4 months ago

bristol, United Kingdom Moon Executive Search Full time

Opportunity for an experienced 2nd Line Helpdesk Engineer for a leading Bristol based IT Managed Service Provider.


  • Bristol IT MSP
  • Southwest Client base
  • upto £30k
  • 23 Days holidays + Bank
  • Mon - Fri 0900 - 1730, plus a late shift every 3 weeks of 1330pm - 10pm- which can be worked remotely.
  • Looking at appoint ASAP


Providing 2nd line IT Support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems.

As a Helpdesk Engineer you must have strong customer service and relationship building skills, with at least 4 years IT Support experience, ideally within an IT MSP setting.

You will need demonstrable working experience of supporting and maintaining: Routers, Firewalls, Switches, Servers, Active Directory, Exchange, Migrations, Office 365, Citrix, Veeam back up and VMware


Driving Licence required - You will need to go to client site as required.


This is a fantastic opportunity for someone who is looking to progress their career within IT Support, where you will have great expose to new technology and opportunity to develop your skillset within an established, successful organisation.


Please contact Gemma Wilks via recruit@moonexecsearch.com ref MC2323