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Credit Controller Supervisor

3 months ago

Ipswich, United Kingdom OCS Full time

Job Title: Credit Controller - Supervisor

Location: Ipswich

Salary: Competitive


Business Overview

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.



Role Overview

We are currently recruiting for a Credit Controller - Supervisor to join our passionate and driven team based at our Ipswich office.

Benefits:

  • Informal hybrid/flexible working arrangements
  • 25 days holiday + bank holidays
  • Free fruit in our office
  • Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
  • Wide range of retail discounts
  • Regular social and charity events are held in our offices
  • Get involved in charity events in the local community


Wellbeing:

  • Discounted gym membership
  • Eye test £25 voucher and up to £100 towards glasses
  • Join our Cycle to Work scheme via salary sacrifice
  • Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
  • Access to internal Mental Health First Aiders


Career development and recognition:

  • Immediate access to “Opportunity” our internal Learning and Development platform
  • Required professional membership fees paid for
  • Opportunity to win monthly Superstar Awards
  • Long service awards



Key Responsibilities:

  • Managing a high functioning credit control team, pushing collection targets and a keen interest on developing the individual team members
  • Assisting the credit control with the more complex accounts.
  • Contact customers by phone and email to get payment confirmation
  • Keep accurate record of payment promises and contact notes in
  • Identify disputes and queries and follow up for resolution
  • Provide updates to business upon request
  • Join weekly debt calls
  • Ensure ledger is cycled monthly
  • Aged debt to be chased weekly


About You:

  • Applicants must have the right to work in the UK
  • Previous management of staff essential
  • Microsoft Dynamics 365 experience is desirable but not essential
  • Prior credit control experience is essential
  • Confident using the phone in a busy fast paced role
  • Excellent organisation skills and attention to detail.
  • Excellent communication skills.
  • Basic Excel skills.