Solution Consultant

3 weeks ago

Manchester Area, United Kingdom E-Solutions Full time

As a Solution Consultant in the Global Delivery and Services function, you will play a pivotal role in transforming our clients' business operations by designing and implementing cutting-edge AI driven solutions. Your expertise will be crucial in architecting innovative systems that enhance customer experience through increased Self-Serve adoption, optimized Contact Center operations, improved Average Handling Time (AHT), and higher First Call Resolution (FCR) rates.


You will work closely with both internal teams and external clients, serving as a trusted advisor who provides both functional and technical expertise. Your responsibilities will include developing and implementing conversational automation tools, real-time agent assistance solutions, and AI driven conversational analytics that address complex business and IT challenges. Your goal is to drive significant business value for our customers, empowering them to achieve greater efficiency, customer satisfaction, and overall success.


RESPONSIBILITY

  • Recommend and Implement Improvements: Proactively suggest and drive process enhancements and innovative solutions that add value to the business and meet customer needs.
  • Lead Customer Meetings: Facilitate meetings with customers to thoroughly understand their business requirements, ensuring better solution design.
  • Design and Define Solutions: Create and define solutions that align with business strategy and processes, using tools like Lucid Chart, and ensure they adhere to the customer’s Statement of Work.
  • Document and Demonstrate Solutions: Prepare detailed solution design documents that highlight value benefits and conduct application demonstrations for customers and internal stakeholders.
  • Design Reporting Metrics: Develop and document the necessary reporting data and metrics to demonstrate the value and KPIs established during the solution design phase.
  • Create Conversation Flows (Preferred Skill): Design and create conversation flows and interactions that meet user needs and achieve business goals.
  • Collaborate Across Teams: Work with various functional areas, business partners, leaders, and cross-functional teams to understand how technology can support or automate business strategies and processes.
  • Manage Project Implementation: Oversee the implementation of customer projects, managing resources and dependencies to ensure objectives are met on time and within budget.
  • Collaborate on Product Roadmaps: Work with product teams to understand product roadmaps and how Client’s functionality can best support business goals and objectives.
  • Identify and Address Gaps: Proactively identify process and configuration gaps, and recommend, drive, and implement improvements to enhance end-user adoption of new and existing technologies.
  • Commit to Continuous Learning: Stay updated on the evolving product and platform ecosystem to ensure continued relevance and effectiveness.
  • Mentor New Team Members: Provide technical guidance, coaching, and mentorship to new members of the Solution Consulting team.


DESIRED EXPERIENCE

  • Education: Bachelor’s degree in computer science, Information Technology, or equivalent experience.
  • Experience: Minimum of 5-6 years in solution consulting and business analysis.
  • Conversational Design: Experience in conversational design is preferred.
  • Integration Knowledge: Strong understanding of integration processes and the downstream, cross-functional impacts.
  • Project Management: Proven project management skills, especially for medium to large projects, with the ability to manage multiple assignments simultaneously while maintaining deadlines and quality standards.
  • Communication Skills: Excellent verbal and written communication skills are essential.
  • Customer Service Orientation: Strong customer service skills with the ability to work effectively in a team environment, serve as a change agent, and operate independently when needed.
  • Interpersonal Skills: Comfortable interacting with a diverse range of employees, from entry level staff to senior executives.
  • Process Improvement: Demonstrated track record of successfully proposing, documenting, and implementing system and process improvements in a global environment.

  • Solution Consultant

    1 week ago

    Manchester, United Kingdom Endress + Hauser Full time

    Solutions Sales Consultant (Instrumentation / Process Automation) UK Wide From £50k + Bonus + Company car + Benefits Role + Responsibilities for a Solutions Sales Consultant:Endress+Hauser is seeking a dynamic and results-driven Solutions Sales Consultant to join our regionalteams. This role focuses on driving sales of our solutions offering within the...

  • Solution Consultant

    1 week ago

    Manchester, United Kingdom Endress + Hauser Limited Full time

    Solutions Sales Consultant (Instrumentation / Process Automation) UK Wide From £50k + Bonus + Company car + Benefits Role + Responsibilities for a Solutions Sales Consultant: Endress+Hauser is seeking a dynamic and results-driven Solutions Sales Consultant to join our regionalteams. This role focuses on driving sales of our solutions...

  • Solution Consultant

    2 weeks ago

    Manchester, United Kingdom Endress + Hauser Limited Full time

    Solutions Sales Consultant (Instrumentation / Process Automation) UK Wide From £50k + Bonus + Company car + Benefits Role + Responsibilities for a Solutions Sales Consultant:Endress+Hauser is seeking a dynamic and results-driven Solutions Sales Consultant to join our regionalteams. This role focuses on driving sales of our solutions offering within the...

  • Solution Consultant

    6 days ago

    Manchester, United Kingdom Endress + Hauser Limited Full time

    Solutions Sales Consultant (Instrumentation / Process Automation) UK Wide From £50k + Bonus + Company car + Benefits Role + Responsibilities for a Solutions Sales Consultant:Endress+Hauser is seeking a dynamic and results-driven Solutions Sales Consultant to join our regionalteams. This role focuses on driving sales of our solutions offering within the...

  • Implementation Consultant, Solutions Consultant

    2 weeks ago

    Manchester, United Kingdom Corriculo Ltd Full time

    **Implementation Consultant, Solutions Consultant, Field Service Management, Remote** An Implementation Engineer / Solutions Consultant, with experience working within the field service industry, is urgently required to join an innovative consultancy. The Implementation Engineer will split their time between remote working and client sites80/20 in favour of...

  • Solution Consultant

    3 months ago

    London Area, United Kingdom SER Group Full time

    Join SER Group as a Solution Consultant!About SER Group:SER Group is a global leader in Intelligent Content Automation, empowering organizations to unify content and processes with our AI-powered Doxis platform. Our solutions are trusted by over five million users worldwide across various industries, helping enterprises streamline workflows and enhance...

  • Solution Consultant

    3 months ago

    London Area, United Kingdom SER Group Full time

    Join SER Group as a Solution Consultant!About SER Group:SER Group is a global leader in Intelligent Content Automation, empowering organizations to unify content and processes with our AI-powered Doxis platform. Our solutions are trusted by over five million users worldwide across various industries, helping enterprises streamline workflows and enhance...

  • Solution Consultant

    2 weeks ago

    Manchester, United Kingdom E-Solutions Full time

    As a Solution Consultant in the Global Delivery and Services function, you will play a pivotal role in transforming our clients' business operations by designing and implementing cutting-edge AI driven solutions.Your expertise will be crucial in architecting innovative systems that enhance customer experience through increased Self-Serve adoption, optimized...

  • Solution Consultant

    3 weeks ago

    Manchester, United Kingdom E-Solutions Full time

    As a Solution Consultant in the Global Delivery and Services function, you will play a pivotal role in transforming our clients' business operations by designing and implementing cutting-edge AI driven solutions. Your expertise will be crucial in architecting innovative systems that enhance customer experience through increased Self-Serve adoption,...

  • Solution Consultant

    3 weeks ago

    Manchester, United Kingdom E-Solutions Full time

    As a Solution Consultant in the Global Delivery and Services function, you will play a pivotal role in transforming our clients' business operations by designing and implementing cutting-edge AI driven solutions. Your expertise will be crucial in architecting innovative systems that enhance customer experience through increased Self-Serve adoption, optimized...

  • Solutions Consultant

    2 weeks ago

    Manchester, United Kingdom Zoho Corporation BV Full time

    **Who we are** Zoho is not your average tech company. Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts. With European headquarters in The Netherlands and global headquarters in Chennai, India (as well as offices in California, Mexico,...

  • Business Solutions Consultant

    4 weeks ago

    Manchester, United Kingdom Escode, Part of NCC Group Full time

    About the JobWe are looking for a Business Solutions Consultant to join our core sales division at Escode, Part of NCC Group.The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience. As a Business Solutions Consultant, you will be responsible for identifying opportunities to grow revenues and delivering solutions to our...

  • Solutions Consultant

    2 weeks ago

    Manchester, United Kingdom Peak AI Full time

    **Inclusion and Diversity at Peak** Our mission at Peak is to help businesses do great things with AI - we are the innovators, the disruptors and the gamechangers. Diverse and inclusive companies will drive the fourth industrial revolution - and we will lead from the front. Over the next 5 years, we need more than words to create a stronger company and a...

  • Consultant for SAP Solutions

    4 weeks ago

    Manchester, United Kingdom Undisclosed Full time

    Consultant for SAP Solutions Job DescriptionWe are seeking a highly skilled consultant to work on projects that involve implementing and optimizing SAP Production Planning and Quality Management solutions. The successful candidate will work closely with our team to deliver high-quality solutions that meet business requirements.Salary: Up to £614.25 per day...

  • Sales Solutions Consultant

    3 weeks ago

    Manchester, United Kingdom Primaire Consulting Ltd Full time

    Company OverviewWe are Primaire Consulting Ltd, a leading provider of innovative solutions to meet customer needs. Our team is passionate about delivering tailored solutions that drive growth and success.

  • Technical Consultant

    4 weeks ago

    London Area, United Kingdom Paradigm Tech Full time

    Technical Consultant | Solution Engineer | Solution Architect | Infrastructure Engineer | Implementation Consultant Technical Consultant required for a consultancy who work with end clients to develop and design complex technical solutions to meet their clients needs. This is a full-time, permanent role requiring 2 days in London a week. The ideal candidate...

  • Technical Consultant

    4 weeks ago

    London Area, United Kingdom Paradigm Tech Full time

    Technical Consultant | Solution Engineer | Solution Architect | Infrastructure Engineer | Implementation ConsultantTechnical Consultant required for a consultancy who work with end clients to develop and design complex technical solutions to meet their clients needs.This is a full-time, permanent role requiring 2 days in London a week.The ideal candidate...

  • Technical Consultant

    4 weeks ago

    London Area, United Kingdom Paradigm Tech Full time

    Technical Consultant | Solution Engineer | Solution Architect | Infrastructure Engineer | Implementation ConsultantTechnical Consultant required for a consultancy who work with end clients to develop and design complex technical solutions to meet their clients needs.This is a full-time, permanent role requiring 2 days in London a week.The ideal candidate...

  • Advertising Solutions Consultant

    4 weeks ago

    Manchester, United Kingdom operviser Full time

    Operviser invites experienced professionals to apply for the position of Advertising Solutions Consultant. Our innovative AI-powered solution has earned recognition as a Deloitte Fast Tech awardee, showcasing its potential to revolutionize advertising.Key ResponsibilitiesThis role involves working directly with our clients to streamline their advertising...

  • Technical Solutions Consultant

    4 weeks ago

    Manchester, United Kingdom Endress+Hauser Group Full time

    About the RoleAs a Technical Solutions Consultant, you will be responsible for analysing customer requirements and specifications to identify the most suitable Endress+Hauser products and solutions. You will work closely with our Project Engineers and Managers, Project Sales Engineers and Endress+Hauser Solution Specialists to understand customer needs and...