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Genesys SME
2 weeks ago
United Kingdom
GIOS Technology
Full time
We are hiring for Contact Center Solution Architect(Genesys SME)
Location: Fully Remote
- Should have work experience in contact center technology implementation, with a focus on Genesys solutions.
- Expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities.
- Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies.
- Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning.
Key Skills: Genesys/Cloud platform/contact center/Genesys products