![Tomgandhi Consulting Ltd](https://media.trabajo.org/img/noimg.jpg)
Service Desk Analyst
3 weeks ago
Role: Service Desk Analyst
Location: Havant,UK
Role type: Contract
Job description:
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities.
- Escalate complex problem to appropriate support specialists.
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate and prioritize customer problems and complaints.
- May train users and operators on a limited basis and/or may write training procedures.
- Participate in on-going training and departmental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams
- Provide knowledge transfer of Service Desk operations
Technical Requirements
- Phone support experience necessary.
- Technical Service desk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Vision
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like WinZip, etc
If anyone interested share your cv to anusha@tgcworld.com
-
Service Desk Analyst
5 days ago
Havant, Hampshire, United Kingdom Tomgandhi Consulting Ltd Full timePosition: Service Desk AnalystLocation: Havant, UKType: ContractAbout the Role and Company: Join our team as a Service Desk Analyst in Havant, UK. Be part of a collaborative environment where you will be responsible for providing hardware/software/network problem diagnosis/resolution through telephone/email/chat support for end users. Work closely with...
-
Service Desk Analyst
5 days ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeRole: Service Desk AnalystLocation: Havant,UKRole type: ContractJob description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software...
-
Service Desk Analyst
2 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeRole: Service Desk AnalystRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Location: Havant,UKRole type: ContractJob description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute problems to internal 2nd...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeRole: Service Desk Analyst Location: Havant,UK Role type: Contract Job description: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware...
-
Service Desk Analyst
2 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeRole: Service Desk AnalystRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Location: Havant,UKRole type: ContractJob description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute problems to internal 2nd...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeRole: Service Desk Analyst Location: Havant,UK Role type: Contract Job description: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware...
-
Service Desk Analyst
5 days ago
Havant, Hampshire, United Kingdom Tomgandhi Consulting Ltd Full timeRole: Service Desk AnalystRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Location: Havant,UKRole type: ContractJob description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end usersRoute problems to internal 2nd...
-
Service Desk Analyst
4 days ago
Havant, Hampshire, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystLocation: HavantWorkplace Type: On-siteEmployment Type: ContractJob Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff...
-
Service Desk Analyst
5 days ago
Havant, Hampshire, United Kingdom Tomgandhi Consulting Ltd Full timeJob DescriptionJob Title: Service Desk AnalystLocation: HavantWorkplace Type: On-siteEmployment Type: ContractJob Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeRole: Service Desk AnalystLocation: Havant,UKRole type: ContractConsidering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Job description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute problems to internal 2nd...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeRole: Service Desk AnalystLocation: Havant,UKRole type: ContractConsidering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Job description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute problems to internal 2nd...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystLocation: HavantWorkplace Type: On-siteEmployment Type: ContractJob Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystLocation: HavantWorkplace Type: On-siteEmployment Type: ContractScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Job Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Location: HavantWorkplace Type: On-siteEmployment Type: ContractJob Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute...
-
Service Desk Analyst
2 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystLocation: HavantWorkplace Type: On-siteEmployment Type: ContractScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Job Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk Analyst Location: Havant Workplace Type: On-site Employment Type: Contract Job Description: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystLocation: HavantWorkplace Type: On-siteEmployment Type: ContractJob Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystLocation: HavantWorkplace Type: On-siteEmployment Type: ContractJob Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Location: HavantWorkplace Type: On-siteEmployment Type: ContractJob Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute...
-
Service Desk Analyst
3 weeks ago
Havant, United Kingdom Tomgandhi Consulting Ltd Full timeJob Title: Service Desk AnalystLocation: HavantWorkplace Type: On-siteEmployment Type: ContractJob Description:Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff...