Retail Assistant

2 days ago

Hartlepool, United Kingdom Utilita Energy Full time

Title: Energy Expert

Department: Sales

Location: Hartlepool Hub

Salary: £25,272

Hours: Monday – Saturday, shift rotation basis


We are looking for people to join us in our Hartlepool Retail Hub, where you will interact with customers through face to face, telephony, and live chat.


Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in our comprehensive induction at our Head Office in Chandlers Ford, (all expenses paid).


Although this role offers 40 hours per week, Monday to Saturday, you will need to attend our Chandlers Ford office for a 4-week period, to ensure you have all the knowledge and tools to support our customers.


Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.


What does this role involve?


Our Energy Hubs are located on the high streets, to service customers in the community.


Be the Solution: Using our in-house CRM system, your can-do attitude will shine as you tackle customer inquiries head-on, whether it’s about bills, complaints, technical meter stuff, or booking engineer meter installations.


Power Up: Top up customers’ gas and electric meters like a pro.


Energy Whisperer: Share energy efficiency tips and tricks with our valued customers.


Transaction Maestro: Handle PayPoint and Payzone transactions with finesse.


Sales and Service Goals: Work toward targets like a champ.


Utilita Ambassador: Sell our fantastic products to those who need them.


Community Champion: Collaborate with local charities and organisations, making a difference while promoting our charitable foundation, ‘Utilita Giving.’


Adaptability: Whether it’s face-to-face interactions, live chat, or phone support, you’ll be able to seamlessly switch between channels.


Who are we looking for?


You will be a positive and solution focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance.

Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.

Previous experience in a customer focused role, either face to face or telephony is advantageous.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.


What we can offer you?

The Important Things (FYI Benefits available from your first day)


  • Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
  • Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
  • Win tickets – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl
  • Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
  • Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
  • Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis
  • Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
  • Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
  • Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
  • Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
  • Pension – we contribute 4% of your salary when you contribute 5%.


About Us

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.


Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company


Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.


Our core values are powerful, yet simple: Fairness, Smart and Sustainability

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

  • Retail Assistant

    4 days ago

    Hartlepool, United Kingdom Iceland Foods Full time

    Retail Assistant - HartlepoolAt Iceland we like to do things differently. We are a fair and ethical retailer, who believe in investing in our people and making a difference.    We are now recruiting for a Retail Assistant to join our supportive Iceland family. As a Retail Assistant, you are at the heart of our operation and we are looking for individuals...

  • Retail Stocktake Assistant

    2 weeks ago

    Hartlepool, Hartlepool, United Kingdom C2 Recruitment Ltd Full time

    Retail Asset Solutions is a leading provider of retail stocktaking, merchandising, and supply chain management services. We are seeking experienced Retail Stocktake Assistants to join our team.The JobAs a Retail Stocktake Assistant, you will work on different retail customer sites and stores, counting stock and ensuring accuracy.Travel will vary on a...

  • Spar - Retail Assistant

    5 days ago

    Hartlepool, United Kingdom James Hall & Co Full time

    **SPAR Retail Assistant** **Contract Type**: ***Permanent **Hours of work**: ***16 Hours Per Week **Location**: ***SPAR Wynyard Road, Hartlepool, TS25 2LB **Salary**:Competitive **Job Overview** **A Bit About Us** James Hall & Co. Ltd traces its roots back to 1863 when founder James Hall opened a bacon cutting business and retail shop in Southport,...

  • Retail Assistant

    6 months ago

    Hartlepool, United Kingdom Primark Full time

    Location: Primark Hartlepool **Salary**: £12 Employment type: Permanent Job type: Part Time Contracted hours: 20 per week Shift pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview **Because the opportunities are endless** Here at Primark, we love to do things our way. Because we help our...

  • Retail Assistant

    6 months ago

    Hartlepool, United Kingdom Primark Full time

    Location: Primark Hartlepool **Salary**: £12 Employment type: Temporary Job type: Part Time Contracted hours: 12 per week Shift pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview **Because the opportunities are endless** Here at Primark, we love to do things our way. Because we help our...

  • Retail Assistant

    7 months ago

    Hartlepool, United Kingdom Primark Full time

    Location: Primark 584 **Salary**: £12 Employment type: Permanent Job type: Part Time Contracted hours: 16 per week Shift pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview **Because the opportunities are endless** Here at Primark, we love to do things our way. Because we help our...

  • Retail Stocktake Assistant

    3 weeks ago

    Hartlepool, Hartlepool, United Kingdom C2 Recruitment Ltd Full time

    Retail Stocktaking OpportunityAs a Retail Stocktake Assistant with C2 Recruitment Ltd, you will be responsible for counting and reconciling stock levels in various retail customer sites. This role requires reliable individuals who can work unsociable hours, including early mornings and nights when required.The ideal candidate will have a positive attitude...

  • Retail Sales Assistant

    7 months ago

    Hartlepool, United Kingdom Henderson Design Group (I Love Wallpaper) Full time

    **Retail Sales Assistant (Various hours available / 0-16 hours per week) - I Love Wallpaper - £8.60 - £11.44/hr** **About the company** Founded in 1993, Henderson Design Group is a family of contemporary home decor brands, designed to empower creativity and unleash potential. By tapping into aspirations and lifestyles we inspire people to enrich their...

  • Spar Seaton Carew

    7 months ago

    Hartlepool, United Kingdom James Hall & Co Full time

    **SPAR Retail Assistant** **Contract Type**: Permanent **Hours of work**: 12 Hours per week **Location**:SPAR Seaton Carew, 50 Elizabeth Way, Seaton Carew, Hartlepool, Durham, TS25 2AX **Salary**:Competitive **Job Overview** **A Bit About Us** James Hall & Co. Ltd traces its roots back to 1863 when founder James Hall opened a bacon cutting business...

  • Spar Powlett Rd

    5 days ago

    Hartlepool, United Kingdom James Hall & Co Full time

    **SPAR Retail Assistant** **Contract Type**: ***Permanent **Hours of work**: ***16 hours per week **Location**: ***SPAR Permanent, Unit 1, The Powlett, Powlett Road, Hartlepool, Durham.TS24 8NA **Salary**:Competitive **Job Overview** **A Bit About Us** James Hall & Co. Ltd traces its roots back to 1863 when founder James Hall opened a bacon cutting...

  • Retail Stock Assistant Professional

    3 weeks ago

    Hartlepool, Hartlepool, United Kingdom C2 Recruitment Ltd Full time

    **About Us**Retail Asset Solutions is a leading provider of retail stocktaking, merchandising, and supply chain management services. With over 3,500 employees throughout the UK, we offer a hardworking and rewarding work environment with numerous opportunities for career advancement.**Job Summary**We are seeking Retail Stock Count Assistants to join our...

  • Retail Stock Take Assistant

    3 weeks ago

    Hartlepool, Hartlepool, United Kingdom C2 Recruitment Ltd Full time

    About the RoleAs a Retail Stock Take Assistant, you will be responsible for completing stock counts for well-known retailers on a casual contract-basis across the UK.The ideal candidate will have a 'can do' attitude and ability to work long shifts where required on large counts. You will also need a full Driving License due to the nature of the role which...

  • Retail Assistant

    2 days ago

    Hartlepool, United Kingdom Utilita Full time

    **Title: Retail Energy Expert** **Department: Retail** **Location: Hartlepool Hub** **Salary: £23,162 plus up to 5% bonus** Our Energy Hubs are located on the high streets, to service customers in their own communities. We have an exciting Retail Energy Expert opportunity available in our Hartlepool Energy Hub. This is a full-time role covering 40 hours...

  • Spar Seaton Carew

    7 months ago

    Hartlepool, United Kingdom James Hall & Co Full time

    **SPAR Retail Assistant** **Contract Type**:Permanent **Hours of work**:12 hours per week **Location**:SPAR Seaton Carew, 50 Elizabeth Way, Seaton Carew, Hartlepool, Durham, TS25 2AX **Salary**:Competitive Through our company owned stores division, G&E Murgatroyd, we own and operate over 160 SPAR stores across the north of England and are proud to offer...

  • Retail Sales Assistant

    5 days ago

    Hartlepool, United Kingdom Travelex Full time

    Travel Services Partner - Tesco Bank Hartlepool - Part Time **Job Type**: Permanent/Part Time Hours per week: **Salary**: £10.25 per hour Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota. As a Travel Services...

  • Retail Sales Representative

    3 months ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £18,000 - £25,000

    Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Hartlepool, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...

  • Retail Assistant

    7 months ago

    Hartlepool, United Kingdom Farmfoods Full time

    **Retail Assistant - Part Time, 16 hours, evenings & weekends** We are looking to recruit a new retail assistant for our shop in Hartlepool, Durham. We offer a permanent part time position working a variety of shifts, with a minimum of 16 hours worked over 4 days from 7 each week, including weekends. Please note that this position will require you to be...

  • Retail Assistant

    7 days ago

    Hartlepool, United Kingdom Farmfoods Full time

    **Retail Assistant - Part Time, 12 hours, early starts** We are looking to recruit a new retail assistant for our shop in Hartlepool, Durham. We offer a permanent part time position working a variety of shifts, with a minimum of 12 hours worked over 3 days from 7 each week, including weekends. Please note that this position will require you to be available...

  • Retail Assistant

    6 days ago

    Hartlepool, United Kingdom Farmfoods Full time

    **Retail Assistant - Part Time, 12 hours, evenings & weekends** We are looking to recruit a new retail assistant for our shop in Hartlepool, Durham. We offer a permanent part time position working a variety of shifts, with a minimum of 12 hours worked over 3 days from 7 each week, including weekends. Please note that this position will require you to be...

  • Retail Inventory Counter

    2 days ago

    Hartlepool, Hartlepool, United Kingdom C2 Recruitment Ltd Full time

    **Job Summary:**We are seeking an experienced and skilled Retail Stock Assistant to join our team. As a key member of our operations team, you will be responsible for assisting with inventory management, stocktaking, and merchandising activities on various retail customer sites and stores.**Job Responsibilities:**Assist with inventory management, including...