Team Assistant

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Oliver Wyman Full time

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC) is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman is seeking a highly motivated Team Assistant to join our Executive and Administrative Services team.

The Opportunity:

As a Team Assistant, you will provide remote executive level administrative support to 6 Senior Professionals/Directors. Your key responsibilities will be: complex meeting schedule management, communication with external and internal clients, travel coordination, maintaining marketing CRM database and expense processing.

Key Tasks and Responsibilities:

Calendaring

  • Maintain diaries for Directors, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate
  • Proactively spot opportunities to add marginal internal meetings; interviews, staff meetings, etc

Travel Arrangement

  • Coordinate travel and accommodation, book cars, rail tickets, etc

Timesheet and Expense Reporting

  • Prepare monthly timesheets for each assigned Director
  • Prepare all expense reports

CRM and Client Support

  • Maintain/update client contact database to ensure accuracy of information for firm use
  • Assist the Marketing Department with the co-ordination of customized mailings
  • Prepare letters, proposals and other documents using Oliver Wyman formatting styles

Team Support (10%)

  • Provide coverage for assistants when out of the office to ensure seamless support to Directors/Partners
  • Provide short-term coverage for Partners who may be in the midst of an EA assignment transition or who are new to the Firm
  • Provide training and support to new assistants
  • Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team
  • Assist in the local office with minor office services tasks, maintaining a good work environment, as required.

Experience required:

  • At least one year experience working in an administrative or customer service position. Experience in financial services, management consultancy and/or a professional services environment a plus.

Your Skills and Attributes:

  • Fluent in English. Other European languages a plus
  • Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal
  • Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards
  • Excellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environment
  • Maturity, poise and judgment
  • Ability to maintain and respect confidentiality
  • Ability to think strategically and contribute to development of departmental model
  • One who takes constructive feedback in stride and incorporates feedback quickly
  • Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment
  • Ability to undertake projects and produce quality and timely results
  • Self-starter, strong initiative, confidence and ability to work with little guidance
  • Collaborative team player
  • Positive attitude, sense of fun: is collegial and friendly
  • Ability to juggle several tasks at once, to prioritize and manage own time
  • Methodical, organized and excellent attention to detail
  • Flexible attitude; embraces change, hard-working, cost conscious and results driven
  • Finally, we are looking for someone who will be committed to the company and add to the life and culture of Oliver Wyman.

Technical Skills

  • Excellent Word, PowerPoint and Excel skills
  • Expert knowledge of Outlook
  • Knowledge of CRM systems (Microsoft Dynamics), a plus but not necessary
  • Touch typing speed of 50-60 wpm and/or a formal typing certification.

Why join us at Oliver Wyman?

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us

  • We're individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
  • We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
  • We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
  • We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
  • We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
  • We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other's time and are sensitive to how it is used. We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman. www.oliverwyman.com/careers

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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