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Business Development
4 months ago
The Association of Change Management (ACMP) is leading the way change works and excited about enhancing its events and education offerings. Formed in 2011, ACMP is a not-for-profit association dedicated to advancing the change management discipline. What formed in 2009 by a small group of visionary change leaders from around the world is now a global community of experts representing the field. ACMP’s mission is to serve as an independent and trusted source of professional excellence, advocate for the discipline and cultivate a thriving change community. ACMP’s vision is to lead the way change works.
Role
We are looking for an ambitious and energetic Business Development and Membership Support Manager, to help us grow our membership, support chapter relations, and sell sponsorship and corporate membership packages. This position will cross-collaborate with many team members at ACMP in the effort to meet the association’s growth goals. You will serve as one of ACMP’s forward facing professionals. The goal is to drive financial and member growth through boosting sales and forging strong relationships with corporate members, chapter leaders and sponsors.
Responsibilities
Business Development:
- Collaborate in the development and implementation of a comprehensive business development strategy aligned with overall organization goals and objectives.
- Monitor and analyze market trends, competitive activities, and customer feedback to identify areas for improvement.
- Complete outbound sales calls to lead lists.
- Track sales activities on a daily and weekly basis, maintain records, and report to manager.
- Provide after-sales support.
- Participate in team sales calls to share regular progress and business development updates.
- Develop and lead a sponsorship sales strategy and all sponsorship sales.
- Manage sales process for conference-related sponsorship items and exhibit hall bookings, including managing inquiries, special requests, invitations, letters of agreement and exhibitor applications.
- Maintain conference sales reports and communicate necessary deliverables with events team
- Ensure accuracy of sponsor recognition on various platforms (i.e. website, program books, event signage, etc)
- Provide training and information sessions for sponsors prior to events
- Provide onsite or remote exhibitor and sponsor management and support during events
- Present and facilitate training sessions for sponsors prior to events.
- Collaborate with other departments on related projects.
- Miscellaneous duties as assigned.
Membership:
- Collaborate with team to plan member acquisition campaigns.
- Build relationships with corporate account holders to foster retention and growth of sales.
- Collaborate with team on survey development, data collection and analysis that informs improvements for membership.
- Assist in monthly dashboards and reporting.
- Attend events (as requested) for membership recruitment and customer support.
- Provide support to the Membership Committee, as needed.
- Support membership department staff in projects, as needed.
Chapters:
- Monitor the Chapter Leader Collaboration Community. Collaborate with team to improve engagement.
- Assist team in preparation for chapter related meetings that engage chapter leaders in updates, dialogue, etc.
- Foster relationships with chapter leaders to support membership growth.
- Provide support to the Chapter Formation Committee, as needed.
- Support chapters department staff in projects, as needed.
Requirements and Skills
- Association and/or non-profit experience with sales, membership and/or chapters
- Proven working experience as a business development manager, sales executive or a relevant role
- Proven sales and sponsorship track record
- Experience in customer support is a plus
- Proficiency in MS Office and CRM software (e.g. Salesforce)
- Proficiency in English
- Knowledge of Change Management, a plus
- Communication and negotiation skills
- Ability to build rapport
- Time management and planning skills
Diversity, Equity, and Inclusion Statement
The Association of Change Management Professionals (ACMP) embraces diversity and inclusiveness as a core strategic objective. ACMP strives to be a culturally diverse organization that recognizes, supports, and values the inclusion of diverse groups and views in all parts of the association.
ACMP is a global Equal-Opportunity Employer. International applicants are welcome to apply.
