Insight & Analyst Executive
2 months ago
We are looking for an Insight Executive & Analyst to support the delivery of a new customer service platform at one of the world’s top consumer electronics brands.
You will join on a 12 month contract and will be responsible for managing the day-to-day operations of platform surveys and feedback, drawing conclusions from data to meet the strategic business goals for 2024.
This role will:
- Evaluate customer experience data on a regular basis
- Manage the operations of the internal platform savers and feedback including tracking and monitoring progress
- Work closely with various internal teams to design and develop questionnaires, complete analysis and report writing.
- Interpret data and storytelling to senior stakeholders, providing resolutions/solutions to meet customer requirements.
- Identify key areas to increase the efficiency of processes and implement feedback touchpoint.
- Support the implementation of the platform and provide training for the dashboard.
We are looking for:
- Over 3+ years experience working with a SaaS platform.
- Extensive experience with Qualtrics platforms.
- Understanding of customer experience platforms.
- Previous experience working within market research/insight - Quantitive background.
- Attention to detail and able to work solely as well as part of a dynamic team in a complex environment.
The role is based in the London area and is a hybrid role allowing you to work 3 days in the office, and 2 days working from home.
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