Customer Support Specialist
3 weeks ago
Job Title: Aftermarket Customer Support
Location: Northamptonshire
Contract: Permanent
Work Pattern:
- 37.5 hours per week
- X1 day WFH
- Half day finish on Fridays
TARCG has an exciting opportunity for an organised and customer focused individual to work with our aviation client based in Northamptonshire. Our client is one of the fastest-growing manufacturers within aviation and describe themselves as being, agile, innovative and at the forefront of disrupting the aerospace market.
The successful candidate will be responsible for meeting internal and external customers' needs in accordance with the allotted delivery schedule, as well as the speedy resolution of any post-despatch issues regarding the purchase order/procurement/despatch process of spare parts.
Responsibilities:
- Input spares, purchase orders and warranties onto Access Supply Chain
- Work closely with Supply chain, production and logistics to ensure lead times are being upheld
- Generate sales order acknowledgements for spares and warranty orders
- Maintain and issue customer price lists / quotations on an annual basis
- Daily report of spares value despatched
- Weekly & monthly report of value of order intake/despatch
- Collate sales orders taken weekly
- Produce recommended spares parts lists (RSPL)
- Prepare and present internal (and external) reports and/or customers (e.g. spares/ship set orders by value/volume, outstanding orders by customer)
- Communicate promptly and courteously to all inquiries in the Spares inbox
- Deal with complaints and queries from customers by telephone, email or letter.
- Demonstrate an in-depth knowledge of the product in order to help understand customer requirements
- Support the Commercial Team in continuous improvement to maximise the efficiency and agility of the Spares process
- Cross departmental collaboration required to meet targets for spares and upgrade sales
Requirements:
- Excellent planning and organisation skills
- Excellent interpersonal and communication skills, both verbally and in writing
- Have a polite and tactful attitude towards difficult situations and when handling customers
- Proven track record of excellent customer service experience
- Able to work under pressure and meet customers' expectations
- Positive and 'can do' attitude
- Must be capable of adapting and decision making in a fast and pressured environment
- Proficient in Microsoft Office and able to learn new systems quickly
- Committed, flexible and able to multi-task
If you meet the above requirements and would like to be considered for this role, please send your updated resume to Ross Maclean-Bryant at ross@tarcg.com
TARCG is acting as an employment business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work finding services. TARCG is The Aviation Recruitment & Consulting Group.
-
Payment Specialist
3 days ago
Northampton, Northamptonshire, United Kingdom Pareto Full timePareto Northampton, England, United Kingdom1 week ago Be among the first 25 applicantsPareto provided pay rangeThis range is provided by Pareto. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeRetention Payment Specialist(FTC 12 months)Sector: Finance - Payment SolutionsOur client is a...
-
Technical Specialist
3 days ago
Northampton, Northamptonshire, United Kingdom MAHLE Full timeSenior Principal Development Engineer / Technical Specialist Working within the Development team you will be actively involved in delivering and managing customer projects for future powertrain applications as well as supporting the development of our team and its capabilities. Across the department we provide consultancy services to our clients in the...
-
Customer Support Advisor
2 days ago
Northampton, Northamptonshire, United Kingdom Ricoh Full timeWhat you will be doing To provide outstanding customer service to both external and internal customers by offering first level technical assistance using the online knowledge bases provided, in order to achieve first time resolution which removes the need for an engineer. To escalate unresolved incidents to the appropriate resolver group within the...
-
Product specialist
13 hours ago
Northampton, Northamptonshire, United Kingdom Ernest Gordon Recruitment Limited Full timeProduct specialist (Pneumatics)£30,000 - £32,000 + Training + 22 days + PensionNorthamptonAre you an Engineer with knowledge of pneumatics?Are you looking to move into an office-based role where your expertise can be used to advise customers and ensure client satisfaction?Are you looking to join a company that provide unrivaled training and excellent...
-
Pastoral Support Teacher
3 days ago
Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment - Education Full timeYour new companyHays Education have recently seen an increased need for local Special Educational Needs Teachers in Schools across Northamptonshire for day-to-day and long-term supply with the potential for permanent contracts.Here at Hays, we work with a number of schools across Northamptonshire, covering the areas of Northampton, Corby, Kettering,...
-
Behaviour Support Teaching Assistant
2 days ago
Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment - Education Full timeYour new company Hays Education have recently seen an increased need for local Behaviour Mentors in Schools across Northamptonshire for day-to-day and long-term supply.Here at Hays, we work with a number of schools across Northamptonshire, covering the areas of Northampton, Corby, Kettering, Wellingborough, Rushden, Daventry, Towcester, Brackley and all the...
-
Northampton, Northamptonshire, United Kingdom St Andrew's Healthcare Full timeCareer Opportunities: Senior (Specialist) Occupational Therapist - Specialist Recovery (36344)Senior (Specialist) Occupational Therapist - Specialist RecoveryLocation: Northampton, NorthamptonshireSalary: £37,969 - £45,418 per annum, pro rata (NHS Band 6)Part Time Hours: 3 days / 22.5 hours per week although full time hours may be considered.We are looking...
-
Specialist Speech
3 days ago
Northampton, Northamptonshire, United Kingdom St Andrew's Healthcare Full timeYou can achieve more at St Andrew's HealthcareWe are St Andrew's. We are a mental health Charity and our purpose is to inspire hope for those living with complex mental health needs.We are looking to a future with less stigma, more community support, more research and education, and we aim to be at the forefront of inspiring real change. We want to ensure we...
-
IT Support Technician Apprentice
2 days ago
Northampton, Northamptonshire, United Kingdom Getting In Limited Full timeWhat do you want to search? Keyword Apprenticeship Type LocationIT Support Technician ApprenticeApply From: 03/02/2025Learning ProviderDelivered by QA LIMITEDEmployerTHE COMPUTER DOCTORS LTDVacancy DescriptionServe as the first point of contact for customers seeking technical assistance.Perform troubleshooting through diagnostic techniques and pertinent...
-
Fleet Specialist
7 days ago
Northampton, Northamptonshire, United Kingdom Austin Fraser Full timeFleet Specialist (Warehouse)Are you ready to embark on an exciting journey in the micro-mobility industry? Our client is seeking enthusiastic individuals to join their team as Fleet Specialists in the warehouse This is a fantastic opportunity to be part of a dynamic environment where your contributions will make a real difference.Position: Fleet Specialist...
-
People Services Specialist
14 hours ago
Northampton, Northamptonshire, United Kingdom XPO TRANSPORT SOLUTIONS UK LIMITED Full timeCompany description: XPO, Inc Job description: Join XPO Logistics as a People Services Specialist XPO Logistics is a dynamic and forward-thinking organization, deeply committed to innovation, diversity, and growth. We believe our people are our greatest asset, and by attracting, developing, and retaining exceptional talent, we continue to deliver...
-
Integration Specialist
1 week ago
Northampton, Northamptonshire, United Kingdom Northamptongeneral Full timeGet AI-powered advice on this job and more exclusive features.Job SummaryAre you looking for your next challenge in digital?We are pleased to be able to offer an exciting opportunity to join the Clinical System team at University Hospitals of Northamptonshire NHS Group, as an Integration Specialist.The Clinical Systems service is responsible for the support,...
-
Marketing and Content Specialist
3 days ago
Northampton, Northamptonshire, United Kingdom Engine Creative Full timeJob title: Freelance/Contract Marketing and Content SpecialistLocation: Northampton Studio/Hybrid remoteRate: £Depending on ExperienceHours: Flexible, with a set number of hours per weekEngine Creative is a multi-award-winning creative services and digital products studio specialising in developing the best AR/VR/XR immersive experiences, web systems,...
-
Marketing and Content Specialist
3 days ago
Northampton, Northamptonshire, United Kingdom Engine Creative Full timeJob title: Freelance/Contract Marketing and Content SpecialistLocation: Northampton Studio/Hybrid remoteRate: £Depending on ExperienceHours: Flexible, with a set number of hours per weekEngine Creative is a multi-award-winning creative services and digital products studio specialising in developing the best AR/VR/XR immersive experiences, web systems,...
-
Northampton, Northamptonshire, United Kingdom Northamptongeneral Full timeSpecialist Pharmacist, Emergency and AdmissionsJoin to apply for the Specialist Pharmacist, Emergency and Admissions role at Northampton General Hospital NHS Trust.Specialist Clinical Pharmacist, Emergency Admissions and Urgent Care Band 7.Would you like to work in a vibrant, forward-thinking Urgent Care setting? Do you like the sound of moving your clinical...
-
Diabetes Specialist Nurse
3 days ago
Northampton, Northamptonshire, United Kingdom NSHI Ltd Full timeNational Services for Health Improvement (NSHI) are putting together a nationwide team of full-time Diabetes Specialist Nurse Advisors to work in primary care.You will be committed to delivering the highest quality care to improve patient outcomes, in line with local and national Diabetes guidelines (NG28).Working in a pro-active manner, you will be...
-
Specialist Speech and Language Therapist
1 week ago
Northampton, Northamptonshire, United Kingdom MediTalent Ltd Full timeJob Description Specialist Speech and Language TherapistPosition: Specialist Speech and Language TherapistLocation: Northampton Contract: Permanent - Full time Salary: up to £49,000 per annum (depending on experience) + £2000 travel allowanceMeditalent are recruiting for a Specialist Speech and Language Therapist to join their client, providing care...
-
M365 Engineer
3 weeks ago
Northampton, Northamptonshire, United Kingdom VIQU Limited Full timeM365 Engineer (Microsoft Teams Specialist) – 3-month contract – Northampton (Hybrid) My Customer is seeking a highly skilled M365 Engineer with a strong focus on Microsoft Teams to join their dynamic IT team. This role will involve the administration, configuration, and scripting of Microsoft Teams, with an emphasis on integrating telephony solutions ...
-
Specialist Pharmacist, Emergency and Admissions
3 weeks ago
Northampton, Northamptonshire, United Kingdom Northampton General Hospital NHS Trust Full timeSpecialist Clinical Pharmacist, Emergency Admissions and Urgent Care Band 7Would you like to work in a vibrant, forward-thinking Urgent Care setting? Do you like the sound of moving your clinical pharmacy skills to the next level? After the successful establishment of dedicated ward pharmacist in Urgent Care, we have a position for a specialist...
-
Customer Service Representative
3 days ago
Northampton, Northamptonshire, United Kingdom JR United Kingdom Full timeSocial network you want to login/join with:Customer Service Representative - Standard Life (Hiring Immediately), NorthamptonLocation: Northampton, United KingdomJob Category: OtherEU work permit required: YesJob Description:Customer Service Representative£21,840 - £23,000 per yearMonday-Friday, 9am-5pm, 35 hours per weekHybrid remote - Combination of work...