IT 3rd Line Support Engineer

1 month ago

StratfordUponAvon, United Kingdom Chapman Tate Associates Full time

Location: Stratford-upon-Avon

Type: Full-Time, On-Site (5 Days a Week)

Salary: £47,500 per annum

Company: FMCG Sector


About Us: Join our dynamic team in the fast-paced FMCG sector, where innovation and efficiency drive our success. We are seeking a talented and versatile IT 3rd Line Support Engineer to be an integral part of our IT department. If you're a problem-solver with a passion for technology and a knack for networking and the Windows stack, we want to hear from you

Key Responsibilities:

  • Provide 3rd line support for all IT-related issues, ensuring timely resolution and minimal disruption to operations.
  • Troubleshoot and resolve complex issues related to the Windows stack, including Windows Server, Active Directory, and Exchange.
  • Manage and support networking infrastructure, including routers, switches, firewalls, and VPNs.
  • Collaborate with other IT team members to design, implement, and maintain IT systems and infrastructure.
  • Perform regular system maintenance, updates, and patches to ensure optimal performance and security.
  • Assist in the planning and execution of IT projects, contributing technical expertise and insight.
  • Provide technical guidance and mentorship to junior IT staff, fostering a collaborative and learning-focused environment.
  • Document all technical procedures and troubleshooting steps for future reference.

Key Requirements:

  • Proven experience in a 3rd line support role, preferably within an FMCG or similarly fast-paced environment.
  • Strong expertise in the Windows stack, including Windows Server, Active Directory, and Exchange.
  • Solid understanding of networking principles and experience with network devices (routers, switches, firewalls, VPNs).
  • Excellent problem-solving skills and the ability to work well under pressure.
  • Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
  • Relevant certifications (e.g., Microsoft, Cisco) are a plus but not essential.
  • Proactive, self-motivated, and able to work independently as well as part of a team.

Why Join Us?

  • ,Competitive salary of £47,500 per annum.
  • Opportunity to work in a dynamic and growing FMCG company.
  • Collaborative and supportive work environment.
  • Professional development and career growth opportunities.
  • Convenient location in Stratford-upon-Avon with excellent transport links.


How to Apply: If you are a dedicated IT professional with a strong background in the Windows stack and networking, and you're looking for a challenging and rewarding role, we would love to hear from you Please send your CV and a cover letter detailing your relevant experience and why you would be a great fit for our team

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