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Senior Client Relationship Manager

4 months ago

London Area, United Kingdom Career Legal Full time

This is an exciting opportunity with a leading global law firm. As Senior Client Relationship Manager, you will manage a portfolio of strategic clients , overseeing day-to-day client relationship activities globally. This role entails proactive engagement with clients, lead generation, strategic pitch support, financial analysis, client feedback management, and organising targeted client events. With a relentless focus on client satisfaction, you will collaborate closely with internal stakeholders and contribute to the overall success of the firm's global strategic client programme.


Responsibilities:

  1. Portfolio Management: Manage relationships with your clients, develop annual client plans, monitor financial performance, and ensure compliance with commercial terms.
  2. Lead Generation: Identify revenue-generating opportunities, build relationships, and leverage cross-selling opportunities within the portfolio.
  3. Strategic Pitches: Manage panel RFPs, pricing agreements, and global pitches in collaboration with internal teams.
  4. Client Feedback: Conduct regular feedback reviews and ensure timely actions are taken to address client concerns.
  5. Research & Intelligence: Analyse client businesses and market sectors, identify revenue opportunities, and disseminate key developments to client teams.
  6. Client Events & Inclusion: Organise client events aligned with strategic objectives, collaborate with internal teams, and support client inclusion initiatives.
  7. Best Practice: Share experiences, contribute to strategic projects, and collaborate with colleagues to develop and implement best practices.


Experience and Skills:

  • Excellent client relationship management experience, preferably in a law firm or professional services environment.
  • Strong strategic account planning and RFP management skills.
  • Global perspective with the ability to work effectively across diverse cultures.
  • Proactive, innovative, and results-oriented work style.
  • Exceptional communication, influencing, and presentation skills.
  • Team player with the ability to collaborate effectively with diverse teams.
  • Strong prioritisation skills and the ability to add value in fast-paced environments.


This role offers a unique opportunity to drive client engagement initiatives and contribute to the success of the firms Global Strategic Client Programme. If you are ready to take on this exciting challenge, please get in touch.