Service Desk Engineer

3 months ago

London Area, United Kingdom Lyon Tech Full time

LYON is a managed IT services provider to the creative sector based in central London and currently serves over 5000 users and 100+ companies based over 15 countries. We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence.


An opportunity has arisen for a Service Desk Engineer to join the team in our London office, providing unparalleled service excellence to our clients across the UK.


Skills:


You will have good knowledge of Windows Workstations Hardware

Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)

Good understanding of the Network Stack (TCP/IP)

Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps

Experience supporting macOS software (Office, macOS, Open Directory, ServerOS) and macOS hardware knowledge is advantageous.

Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker.

Have expereince of working on client site, supporting users in person.



This role would require you to;



Minimum 2+ years of working with an IT managed service provider

You should have excellent communication skills

Excellent Troubleshooting Skills

Be a keen and a fast learner and be enthusiastic about helping users.

Confident communication skills across phone, email and face-to-face

Sound organisational ability and able to prioritise

Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.

Willingness to gain relevant qualifications and accreditation's



The Package



Working hours will be 40 hours a week during standard business hours (Monday – Friday, between 9am – 6pm UK time)

Offices located in Central London, Near Monument

Package dependent on experience

22 days’ annual leave + Bank Holidays - increasing up to 25 days over the first 5 years of service.

Monthly team events out of the office.

Continual professional development plans

Loads of social activities



Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

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