Technical Account Manager

2 weeks ago

London, Greater London, United Kingdom Immersum Full time

Role: Technical Account Manager

Location: UK or Europe (Remote)

Salary: Up to £100K

Industry: AI

Are you a versatile professional with a passion for technology and client success?

This role offers a unique blend of technical account management and software engineering, providing an enriching environment where your skills can truly shine. This role is perfect for a results-driven professional eager to leverage their technical and managerial skills in a dynamic and supportive environment.

About the Company

Our client is a fast growing, AI services company supporting leading brands across globe in addressing complex business challenges through the responsible application of AI. Their aim is to be genuinely helpful. They make use of both pre-trained and fine-tuned Large Language Models, combined with robust software and data engineering, to assist customers in uncovering key information hidden within thousands of legal documents, extract critical insights from phone conversations, and pre-populate forms for end-users using handwritten notes and documents.

Why This Role Stands Out

- Impactful Work: Drive operational excellence and develop cutting-edge software solutions that make a tangible difference.

- Professional Growth: Collaborate with high-profile clients enhancing your portfolio and expanding your professional network.

- Innovation & Leadership: Lead client onboarding, optimize processes, and deliver top-tier technical support, all while driving significant revenue growth.Key Responsibilities- Client Onboarding Excellence: Lead the onboarding process for high-profile clients, reducing implementation timelines significantly.

- Pre-Sales Collaboration: Partner with sales teams to demonstrate technical capabilities and secure client buy-in.

- Process Optimisation: Develop standardised processes for custom implementations, ensuring rapid deployment and seamless integration.

- Revenue Growth: Drive substantial increases in Annual Recurring Revenue (ARR) and Monthly Recurring Revenue (MRR) through streamlined operations and enhanced product adoption.

- Technical Expertise: Provide top-tier support for technical inquiries, building lasting relationships with key stakeholders.

Skills & Experience Required

- Technical Proficiency: Expertise in JavaScript, Python, SQL, DAX, Bash, React.js, Next.js, Flask, and cloud platforms like AWS, Google Cloud, and Azure.

- Professional Experience: Proven track record in technical account management, software engineering, and product management.

- Additional Skills: Experience with AI & ML tools, data tools, and various frameworks and libraries.Professional Development- Continuous Learning: you stay ahead in the ever-evolving tech landscape.

Other Job Roles: Product, Technical Success Manager, Solutions, Pre Sales Engineer

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