2nd Line Support Engineer

1 month ago


London Area, United Kingdom Premier Group Recruitment Full time

Role: 2nd Line IT Support Specialist

Location: London, UK

Day Rate: £200p/d

Job Type: 100% On-site

Inside IR35

Position Overview:

We are seeking an experienced IT Support Specialist with expertise in MacOS and a strong background in the Film/TV industry. The ideal candidate will provide technical support, troubleshoot system issues, and ensure seamless IT operations in a fast-paced, creative environment.

Key Responsibilities:

Technical Support:

  • Provide first-line and second-line support for MacOS devices, including troubleshooting hardware and software issues.
  • Assist with the installation, configuration, and maintenance of MacOS systems and applications.
  • Ensure the smooth functioning of network connections, video production software, and other IT systems whilst being an IT Support Specialist.

Film/TV Industry Specific Support:

  • Understand and support IT workflows unique to the Film/TV production environment.
  • Provide assistance with industry-specific tools like Final Cut Pro, Adobe Creative Suite, Avid, and other production-related applications as an IT Support Specialist.
  • Troubleshoot connectivity and compatibility issues related to editing suites, sound systems, and rendering servers

.

IT Infrastructure Management:

  • Monitor and maintain IT systems, including backups, updates, and patches.
  • Collaborate with vendors for hardware and software procurement.
  • Manage user accounts, permissions, and access for studio staff.

Requirements:

  • Proven experience as an IT Support Specialist, preferably in the Film/TV industry.
  • Expertise in MacOS systems, including advanced troubleshooting and optimization.
  • Familiarity with industry-specific software such as Final Cut Pro, Adobe Creative Suite, and Avid.
  • Strong knowledge of networking, hardware peripherals, and file-sharing solutions used in production environments.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure in a deadline-driven environment.

Preferred Qualifications:

  • Experience supporting hybrid environments with MacOS and Windows systems.
  • Knowledge of video encoding, file compression, and rendering workflows.
  • Certification in MacOS or IT-related fields is a plus (e.g., Apple Certified Support Professional)

Work Environment:

  • Onsite support in a Film/TV production studio environment.
  • Occasional after-hours or weekend support during critical projects.



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