Barista / General Assistant

Company Description

Barista / General Assistant

Manchester

£12.00 an hour

5 out of 7 days including some weekends

Benefits:

28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 week’s enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our HAPI app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

Do you speak the language of coffee with passion, love and energy? Do you deliver joy and exemplary service with every cup? We believe that every interaction is an opportunity to create a lasting impression, and we’re looking for a Barista / General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

At BaxterStorey, we believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Barista / General Assistant who thrives on delivering extraordinary experiences and loves to be part of a harmonious and collaborative team, we would love to hear from you

Job Description

To provide a welcoming and friendly customer experience within the campuses, delivering excellent customer and food service. To Ensure the restaurant is clean/hygienic, and restocked, and customers are advised of the products available (e.g. meals, snacks, restaurant open times and allergens, etc.)

Will assist with front-of-house and back-of-house duties:

Greet customers as part of the front-of-house team, serving customers with food and drink choices and resolving queries relating to products (including allergens and dietary needs).
Deliver excellent customer service to ensure high levels of customer satisfaction and ‘Pride’ “we can and we will” customer experience.
Assist in a wide range of preparation, cooking and serving of food.
Serve meals, snacks and drinks including taking payments at tills using cards and cash, resolving and clarifying purchase choices and special offers.
Resolve initial customer queries (or refer to a supervisor/manager for more complex concerns).
Clean all equipment, crockery, and cutlery as required.
Support, operate ,and provide service in areas including but not limited to the Serveries, the Deli/Retail, Functions/Events
Ensure all food is handled in accordance with the standards specified in the Food Safety & Quality Management System and regulatory requirements.
Carry out and record any food safety and stock checks specified by the Unit Manager or Assistant Manager, or Supervisors.
Take delivery of stock including food/provision, checking and accounting for such items.
Ensure all waste is removed promptly and placed in the correct waste containers in accordance with site waste management plan.
Ensure all raw materials and packaging materials are stored in the correct areas of the site.
Carry out tasks in the most efficient manner, taking into account any production or allergen constraints, to meet customer orders.
Participate as a HACCP Team member if required
Ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice.
Ensure all production and quality records are completed accurately and on time.
Ensure all traceability requirements are fully complied with.
Where relevant, to carry out activities required by the accredited FSQMS.
Participate in ongoing professional development and training that may include off-site and occasionally overnight travel.
Carry out tasks as requested by your supervisor/manager

Qualifications

Friendly, outgoing personality; a people person.
Great work ethic and an even greater smile.
Good listening & verbal communication skills
Passion for delivering outstanding customer service
Perpetuates company philosophy and culture
Works according to the BaxterStorey core values
Have a contagious passion for coffee, tea and customer service
You draw satisfaction from working within a collaborative and inclusive team environment
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Previous experience in a similar role, especially in the food service industry, is often a plus
Some knowledge of food safety and sanitation practices
Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

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