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Customer Service Administrator

1 month ago

Greater Manchester, United Kingdom Greenbean Full time

Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer Service Administrator to join a Customer Service team based in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you.

You will be working Monday to Friday 8:30-5:30pm and one later shift per week 9-5:30pm. In return for your hard work,

You'll receive a starting salary of £24,000 to £25,000 + bonus + benefits and the opportunity to develop your career

What's in it for you:

  • 25 days holiday
  • Yearly bonus (subject to company and personal performance)
  • Flexitime
  • Onsite gym
  • Free parking
  • Casual dress
  • Company events
  • Company pension
  • Health & wellbeing programme
  • On-site gym

Key Responsibilities:

  • Acting as the primary point of contact for customers through various channels such as telephone, email, and live chat.
  • Accurately processing all customer requests in a timely manner.
  • Collaborating with customers and partners request and provide necessary information verbally and in writing.
  • Proactively resolving any customer queries, ensuring customer satisfaction.
  • Conducting thorough investigations into customer accounts when required.
  • Ensuring accurate data entry and setup of customer accounts and payment details during contract processing.

Qualifications and Skills:

  • Strong communication skills, both written and verbal.
  • Excellent multitasking abilities to manage a high volume of tasks effectively.
  • Meticulous attention to detail and a commitment to maintaining a high degree of accuracy.
  • Exceptional customer service orientation with a focus on delivering positive experiences.
  • Problem-solving skills to efficiently address inquiries and resolve issues.
  • Ability to work collaboratively within a team environment.
  • Proficiency in data entry and use of relevant systems.
  • A proactive mindset with a drive to identify and implement process enhancements.

If you are interested in this new Customer Service Administrator position, click 'apply now' and a member of our team will be in touch