Head of Application Support

1 day ago

Merseyside, United Kingdom Allied Bakeries | part of Associated British Foods plc Full time

ABF is a multinational business with over 125,000 employees worldwide. The ABF Grocery division, of which we are part, contains a number of household name brands including Kingsmill, Patak’s, Blue Dragon, Raja Spices, Jordans and Dorset cereals, Ryvita and Silver Spoon.


Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.


We are recruiting for a Head of Application Support who will lead the Application Support and Technical Services teams within the Information Systems (IS) function. This role is responsible for ensuring the smooth operation and maintenance of various business-critical applications across multiple business units. This position not only involves direct management of these critical areas but also extends to supporting the Grocery Group IS Director with the operational leadership of the wider IS function.


Key Accountabilities and Skills

The role requires a blend of strong leadership skills and technical expertise. and will be responsible for steering the Application Support and Technical Services team towards excellence, while also managing strong and effective key stakeholder relationships within Grocery Group. Additionally, this role involves representing Information Services at various Grocery and ABF forums.

Responsible for the overall management of the applications portfolio, co-ordinating with businesses to understand their application needs and ensure timely resolution of issues.


The Right Person

You will have a strong background in IS at a senior level, leading a large Application Support team, preferably within FMCG industry. With sound leadership and team management skills, you will be able to demonstrate clear experience of building, maintaining and developing stakeholder relationships directly and through the team.


Technically capable, with good understanding of ITIL and Service processes and a real problem-solver, it is likely you have a Bachelor’s degree in Information Technology, Computer Science, or a related field.


In addition to a competitive salary and benefits package including bonus and private health care, we offer the following:

Hybrid working environment.

Excellent holiday package, 25 days per year plus the option to buy holidays.

Family friendly and flexible working schemes - designed to help meet the needs of modern working.

Benefits for you and your family through our ‘Extra Slice’ scheme, which provides great savings at more than 500 business/outlets including Tesco, Sainsbury, M&S, Curry's/PC World, including healthcare, gym discounts and saving on your holidays.

Pension Scheme with Life Assurance, starting at 4% matched by the business up to 10%

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