Dynamics F&O Project Ops Analyst

3 weeks ago

London Area, United Kingdom Catch Resource Management Full time

D365 F&O Project Ops Analyst – Project Ops, Project Operations, Project Accountant, Project Accounting, D365, D365 F&O, Dynamics 365, Dynamics 365 F&O, Solution Architect, Functional Consultant, Finance Lead, Finance Consultant, Functional Analyst, Finance & Operations, Dynamics AX, PSA, PMA, Project Management Accountant, Project Manager Accounting, D365 Financials, F&O Consultant, D365 Consultant, Microsoft Dynamics, UK – London – Permanent – Up to £80,000 + Bonus + Benefits – Salary is dependant on experience


Our Microsoft Partner Client are actively seeking to appoint a D365 F&O Project Ops Analyst to join their busy expanding practice. This person will act as the primary point of contact for the support manager and clients, when handling system issues, performing functional enhancements, and ensuring high levels of client satisfaction through continuous support. The role will be mainly remote based but then some travel to the client site in London would be expected at times.


Key Skills & Experience:


  • Minimum of 5 years of experience in functional support roles, in particular related to Dynamics 365 Project Operations.
  • Experience with Microsoft CE systems is a plus.
  • Strong understanding of support capabilities, SLAs, principles, methodologies, and tools.
  • Proven ability to develop and execute support management strategies and plans.
  • Proven ability to lead and mentor teams.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Bachelor's degree in Accounting, Finance, Information Technology, or a related field.
  • MBA is a plus.


Responsibilities:


  • Provide post-go-live functional support for Microsoft Dynamics 365 Project Operations and related modules such as OTC and RTR, ensuring smooth day-to-day operations for clients.
  • Address client queries, troubleshoot functional issues, and resolve incidents efficiently, adhering to service-level agreements (SLAs).
  • Analyse system performance, identify potential issues, and propose corrective actions to ensure optimal system functionality with the solution architects.
  • Perform functional testing of system updates, patches, and upgrades to ensure stability before deployment to the client environment.
  • Manage system configurations and write functional design documents in coordination with the solution architects for client’s change requests.
  • Maintain and update technical and functional documentation, including troubleshooting guides, configuration manuals, and FAQs.
  • Escalate critical or complex issues to technical teams or Microsoft when needed, ensuring a coordinated response for timely resolution.
  • Collaborate closely with internal teams and clients to ensure seamless transitions during system enhancements, upgrades, or customizations.
  • Monitor and improve support processes, ensuring continuous service improvement and knowledge transfer to both clients and internal teams resolving system queries.
  • Maintain the comprehensive support frameworks, including processes for incident management, service request handling, and problem resolution.

UK Citizen/ Green card holder only – This role does not offer sponsorship


Location: Hybrid – Remote/London


Candidates must be eligible to work in this country.


Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors.


Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills.


If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: www.catchgroup.com.

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