Customer Onboarding Manager

3 weeks ago

England, United Kingdom Qargo TMS Full time

Qargo is a tech start-up with teams based out of London and Ghent. We’re on a mission to transform the logistics industry by making it more efficient, profitable, and sustainable. We are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve our mission and support our growth, we're looking for an additional colleague to join our support and onboarding team.


As a Customer Onboarding Manager, you will play a crucial role in facilitating the implementation process for new customers in the UK, with a primary focus on the North. This dynamic position offers the flexibility to work remotely from home, while also requiring extensive travel across the country to personally visit customers on a weekly basis.


In this role you’ll...

✅ Be in close contact with our customers to understand their existing workflows and their needs and where Qargo can contribute and optimize.

✅ Guide our customers through the onboarding process and make sure that they experience a smooth implementation of our software.

✅ Be the first point of contact when our client needs support and you’ll check in with them regularly.

✅ Continually improve our solutions guide and knowledge base.

✅ Document all your findings in a detailed and structured way and communicate them with the other teams.

✅ Assist in the pre-sales phase by analyzing potential client’s needs and providing technical support to our business development team during demos.

✅ Work closely with the other departments at Qargo like engineering, sales and product. You'll travel across the UK regularly, with a specific focus on the North of the UK.


What we are looking for...

✅ Fueled by your experience in the (road) transport industry, ideally in an operational role (eg transport planner), you've developed a comprehensive understanding of the industry and its needs.

✅ You are a true self-starter who takes initiative and doesn’t view any task too big or too small.

✅ You are able to communicate clearly with technical and non-technical audiences alike, you are humble when sharing ideas with everyone on the team.

✅ You are customer obsessed and you always strive for the best customer experience.

✅ You are proactive, well organized and punctual. Your flexibility fits great with our fast paced start-up mentality.

✅ You are fluent in English.


We offer...

✅ A competitive salary package

✅ A role with a lot of responsibility, ownership and impact

✅ The possibility to grow with us and make your ambitions come true

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