Customer Service Representative

3 weeks ago


Glasgow, Glasgow City, United Kingdom Brillband Full time

Customer Service Team Mate

Glasgow City Centre (Hybrid) | £25k + Uncapped Commission | Full-time, Shift Work (including weekends)

About the Role: Are you passionate about making a real difference in people's lives? Do you thrive on solving problems and love engaging with customers directly via phone, live chat, or face-to-face interactions? Brillband is looking for enthusiastic individuals to join our dynamic, customer-focused team

What You'll Do:

  • Provide exceptional customer support by resolving queries and connection issues efficiently.
  • Engage proactively with potential customers who have shown interest via our website.
  • Act as a brand ambassador, building awareness of our growing business across Glasgow.
  • Utilise advanced tools to swiftly address customer issues—with expert support when needed.
  • Manage inbound sales calls, identifying opportunities for upselling and customer retention.

What You'll Get:

  • Competitive base salary of £25k.
  • Uncapped commission based on successful sales and customer retention.
  • 33 days holiday per year to relax and recharge.
  • Work-life balance with flexible shifts (weekend work required twice a month).

Why You'll Love It Here:

  • Join a rapidly growing, dynamic scale-up.
  • Work alongside a passionate team backed by fantastic investors.
  • Opportunity to make a significant impact as we expand across the UK.

Who We're Looking For:

  • Outgoing, confident individuals eager to interact with customers.
  • Relationship-builders who enjoy problem-solving.
  • Zendesk experience beneficial (full training provided).
  • Someone adaptable, enthusiastic, and eager to thrive in a fast-paced environment.

This is not just another customer support role – it's your chance to join something truly exciting and impactful

Apply now and be part of our incredible journey



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