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Senior Operations Analyst

2 months ago

Glasgow, United Kingdom Project People Full time

Senior Operations Analyst

6-Month Contract | Mobile Telecoms | Reading/ Glasgow (2-3 Days/Week In-Office)

Role falls inside IR35

Mobile Telecoms experience is essential for this role.


We’re looking for a dynamic IT Operations Manager to lead a diverse team and optimise data operations across key services.

Key Responsibilities:

  • Manage a team of 4, including 2 junior members and 2 seasoned professionals, fostering a collaborative environment, and driving performance.
  • Use your expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights that enhance billing, contact centres, retail operations, and more.
  • Conduct trend and data analysis and present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.
  • Expertise in creating comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement.

What We’re Looking For:

  • Proven experience in managing diverse teams and driving performance to achieve business outcomes.
  • Will have a high level, broad end to end understanding of our business and its operational performance; be able to demonstrate knowledge of working in a service orientated environment
  • Strong analytical skills with the ability to explain complex data in simple terms; your “data story” should resonate with both leadership and non-tech stakeholders.
  • Familiarity with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.
  • Accomplished report writing capability


Why Join Us? This is an exciting opportunity to make a significant impact within a dynamic environment. If you’re ready to leverage your data analytics expertise to drive change and lead a talented team, we want to hear from you