Account Manager
4 weeks ago
Company Overview: Join our dynamic team at Atomic Leap, a leading performance marketing agency specializing in digital. We're passionate about delivering exceptional results for our clients through innovative marketing solutions. “Be the Client” is one of our company values; everything we do is for our clients. Understanding what they need and delivering on that is critical to what we do.
We are looking for a talented account manager to join our team and help develop our client services process even further.
Position Overview: We are seeking a talented Account Manager to join our expanding team. As a key member of our team you will manage projects, ensure deadlines are met and develop relationships with our clients. You will play a pivotal role in the agency, building and maintaining relationships with our clients, and bringing your expertise to help us shape our service delivery and processes.
Responsibilities:
- Manage the relationships between our agency and our clients
- Be a key point of contact for enquiries from clients and partners
- Apply your expertise and experience to continually improve on our client service processes
- Help lead on monthly and quarterly meetings with clients, including report writing and presenting
- Keeping the implementation team on track to deliver against agreed timelines and keeping the client updated on progress
- Writing reports and email communications with clients
- Collaborate with the wider team to ensure the client performance and communications remain on track, in terms of deliverables to the client.
- Stay updated on industry trends and best practices to through conversations with the team, activity in the accounts and through external sources
- Contribute innovative ideas to continuously improve performance and exceed client expectations.
Requirements:
- Previous agency account management experience handling multiple clientsExcellent communication skills with the ability to present complex information in a clear and concise manner
- Good at quickly building and maintaining positive relationships
- Organised and focussed on over-delivering
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