Team Leader

1 month ago

Cribbs Causeway, United Kingdom Moss Full time

About the Job - 39 Hours


Moss is an editor for men, providing a versatile range of menswear. By drawing upon our 171 years of tailoring experience, we give in-depth knowledge and suiting expertise - adapting the latest trends whilst staying true to our heritage. As a brand we inspire and guide, helping men feel amazing whatever the occasion.

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, going out of your way to provide an exceptional sartorial Customer experience and to ensure that customers return time and time again. You will be hardworking, dedicated, and quickly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s and performance.


Purpose of the Role

  • As a senior member of the team, you will lead and empower your team to ensure our customer are at the heart of everything we do.
  • You will be accountable for opening and closing the store in the absence of management
  • Cashier balancing at the end of the day and ensuring correct procedures are followed
  • You deliver an exceptional customer experience instore by putting the customer at the forefront and confidently offer sartorial, individual bespoke advice.
  • Actively greets, assists, and sells in a professional and passionate method that reflects and promotes our Brand Values.
  • You have strong product knowledge and understand our Brand’s Omni-Channel strategy including social channels for all our services; Hire, Tailor Me, and Retail. And be able to proactively use this information towards enhancing the customer experience.
  • You will be aware of individual and store targets and take advantage of all selling opportunities to support key business KPI’s.
  • You will be aware of external opportunities that could improve store performance and provide the best customer experience that actively promotes feedback from Feefo and Trust Pilot.
  • You will assist store management with high level of stockroom/back area housekeeping including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
  • You will support store management with the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.


To be successful, you will have –

  • Previous retail, hospitality, or customer service experience along with an excellent understanding of the fashion industry
  • Strives for continuous improvement through driving personal development.
  • Has a strong work ethic, places importance on effective usage of time.
  • Self-motivated, adaptable, resilient.
  • A passionate & professional team player.
  • Excellent communication skills
  • Passion for our product and promote the brand in a positive, proactive manner.
  • Sartorially presentable, represents the Brand.


Rewards & Benefits –

  • Team Reward Pay Scheme: receive a payment of up to 15% of your gross monthly salary each month
  • Refer a Friend: we recognise and reward successful recommendations and referrals for Managers with a £500 bonus
  • Employee discount: 70% discount across all our stores
  • Discounted Gym Membership with PureGym
  • On-going development from day one to suit your career ambitions
  • Access to Moss Learning: online learning platform at your fingertips
  • Employee Hub: an easy access on the go to everything relating to employee benefits, recognition and wellbeing and company updates
  • New Baby Gift
  • Season Ticket Loan
  • Cycle to Work
  • Sanitary Products available to all Stores
  • Life Insurance


Apply now to start your journey at Moss...


We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are recruiting and delivering training in our organization, which our colleagues will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences.

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