Trainee Administrator

4 weeks ago


Manchester, United Kingdom e-Careers Full time
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Using specialist tools to extract the data needed
  • Responding to data-related queries and keeping track of these
  • Analysing data to identify trends
  • Setting up processes and systems to make working with data more efficient
  • Researching new ways to make use of data
  • Producing reports and charts communicating trends within data to non-specialists
  • Presenting information generated from data to clients and managers.
  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Action all incoming faxes
  • Signpost patients to the correct service
  • Process incoming and outgoing mail
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
  • Process calling letters are requested
  • Process all DNA letters in accordance with current policy
  • Action GP2GP tasks
  • Read code data on EMIS Web
  • Photocopy documentation as required
  • File and store records as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient's healthcare records as necessary
  • Scanning of patient related documentation and attaching scanned documents to patient's healthcare records
  • Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
  • Manage all queries (including administrative queries) as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area always
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested

Requirements

Desired but not essential:

  • Working with the general public
  • Administrative duties
  • Excellent communication and interpersonal skills
  • Strong IT skills (Microsoft Office)
  • Clear, polite telephone manner
  • Time management
  • Flexible and cooperative
  • Integrity and loyalty

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