Cloud Engineer

4 weeks ago

Glasgow, United Kingdom Net Talent Full time

Job Title: Junior Cloud Operations Engineer

Location: Glasgow, Hybrid

Package: Excellent package on offer


About Us

An exciting opportunity has arisen within the Cloud Operations Team of a leading content analytics group. We are seeking a Junior Cloud Operations Engineer to join our dynamic team. This role offers the chance to work on cutting-edge cloud technologies, helping to deploy, maintain, and support our software solutions on both our own and our customers' AWS infrastructure.

Key Responsibilities


  • Software Deployment: Set up and deploy our software in AWS cloud environments using Terraform and Ansible.
  • Incident Management: Triage, review, and escalate customer alerts, incidents, and service requests to ensure timely resolution.
  • Service Level Management: Ensure all alerts, incidents, and service requests are resolved within agreed SLAs.
  • Knowledge Base Development: Create and maintain troubleshooting articles for alerts, incidents, and service requests.
  • Collaboration: Work closely with internal teams to ensure seamless support for our products and services.
  • Continuous Learning: Develop your skills in our product software, AWS technologies, Terraform, and Ansible. Progress through an approved learning pathway to achieve AWS Foundation and Associate-level certifications.

Essential Skills and Experience


  • Technical Support Experience: At least 2+ years of experience in frontline technical support or an equivalent role.
  • Operational Support: Willingness to participate in a 24/7 on-call support rota.
  • Linux Proficiency: Familiarity with Linux command-line utilities such as grep, sed, awk, and top.
  • Problem-Solving Attitude: A proactive, can-do mindset with a strong desire to learn and grow within the team.
  • Attention to Detail: Excellent attention to detail with strong organizational skills.
  • Communication Skills: Strong written and verbal communication skills.
  • Team Player: Collaborative with excellent teamwork skills.

What We Offer

  • A hybrid working environment based in Glasgow.
  • An excellent compensation package.
  • Opportunities to work with cutting-edge technologies.
  • Support for your professional development, including AWS certifications.

If you are passionate about cloud technologies and want to grow your career in a supportive and innovative environment, we would love to hear from you

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