Account Manager
2 weeks ago
Stored Value Solutions (SVS), a subsidiary of FLEETCOR Technologies, Inc., is a world leader in gift cards whose mission is to increase the value and impact of our client’s gift card programs. We are a pioneer in the industry with 25+ years of experience and originate processing in more than 50 countries and more than 45 currencies. SVS serves more than 25% of the top 250 Global Retailers and 35 of the Top 100 US Retailers.
SVS is focused exclusively on discovering and delivering better ways for retailers and restaurants to maximize revenue from their stored value programs. Our continued investment in people, technology, operations, and new products directly benefits our clients by delivering the latest technology, the highest level of service, and the most effective ways to engage and delight consumers across multiple channels.
We never stop trying to find ways to make stored value more attractive, more fun, more engaging, easier to buy, easier to use, more rewarding to give, and more iron-clad when it comes to preventing fraud. In fact, over the past 5 years, we have invested millions of dollars in new solutions for our clients. Our chief focus in these investments has been in the areas that have the greatest impact on our clients: Our Technology, Our Analytics, Our Fraud Prevention Solutions, and – most importantly – Our People.
The Account Manager is the primary client services contact responsible for relationship building, client retention, client satisfaction and accelerating client revenue growth. Account Managers are expected to drive and influence the up-selling strategies within the assigned account, driving territory revenue to exceed sales goals. Ensure a collaborative and partnered relationship with all internal and external stakeholders.
Key Responsibilities:
Passionate about delivering high client satisfaction, develop close relationship based on mutual trust and respect, understanding needs of our client and delivering SVS services to meet those needs in a commercially focused environment.
Development and execution of a client service delivery strategy for assigned client around needs, contract specifications and cost components.
Understand and manage contract expiration and prepare and present SVS solutions in advance to retain relationships. Monitor and manage the terms and conditions of a client contract, including timely resolution of outstanding invoices.
Conduct regularly scheduled calls, presentations and on-site client visits to review business performance including training and education. Strong analytical, problem-solving skills, presentation skills and attention to details are a must for this role.
Qualifications:
Previous experience within retail or a retail associated business, payments and gift cards is highly desirable, in addition to previous account management experience being necessary.
A degree or equivalent industry experience required; minimum of two years Account Management experience; and a proven track record of successful revenue growth within client portfolio.
Demonstrated exceptional interpersonal and communication skills, ability to conduct onsite presentations and effectively facilitate meetings. Excellent consultative approach involving great active listening skills and questioning skills.
Able to think out of the box and is action oriented. Can easily pose future scenarios; can identify and present opportunities and push new opportunity based on client's growth plan. Able to deliver difficult information to clients in a positive, constructive way.
Stored Value and Gift Card Market experience an advantage but not essential.
Other Details:
This is a home-office based position.
International travel may be required; must possess a valid passport and driver’s license.
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