Service Support Administrator

4 days ago

Greater Manchester, United Kingdom Zachary Daniels Full time

Service Support Administrator | Wigan | Salary: Up to £28k + Benefits

Hours: 38.75 hours per week - Monday - Friday

Service Support Administrator Benefits:

  • Competitive salary
  • 22 days holiday per annum (plus public holidays)
  • Increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum
  • Pension Scheme
  • Company contractual sick pay scheme
  • Private Medical Scheme
  • Cycle to Work Scheme

Zachary Daniels have an exciting opportunity to join a leading global provider proudly accredited by Investors in People based in Wigan.

The successful candidate will be part of a dynamic and supportive team that values teamwork. If you're looking for a role where you can grow and challenge yourself, then this is the perfect opportunity for you

Responsibilities for a Service Support Administrator (but not limited to)

As a Service Support Administrator, you will play a key role in delivering exceptional customer service and ensuring that operational support requests are handled efficiently and in line with the company's service level agreements (SLAs) and contractual obligations.

  • Receive, record, and process incoming customer support requests via phone and email.
  • Use the In-house system to log customer support requests accurately and promptly.
  • Create accurate quotations, estimates, or proposals for chargeable work and support services.
  • Co-ordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
  • Ensure all required documentation is obtained and recorded, and issue invoices for chargeable work in line with client payment terms.
  • Produce and review support-related reports for the Head of Support Services.
  • Respond to customer queries or concerns and escalate when necessary.
  • Participate in relevant meetings and work closely with technicians, management, customers, and suppliers.
  • Undertake other duties as required to support the business needs.

Service Support Administrator Key Requirements

  • Scheduling experience (beneficial).
  • Strong IT skills, including proficiency in Excel and Microsoft Office.
  • Experience in producing customer quotations and estimates.
  • Knowledge of processing supplier and sub-contractor purchase orders.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Highly organised with excellent time management skills and attention to detail.
  • Strong written and verbal communication skills, with the ability to build positive relationships with colleagues, customers, and suppliers.
  • Ability to work effectively as part of a team.

BBBH32183

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