User Researcher

3 weeks ago

England, United Kingdom Consulting Point Full time

We are currently seeking a talented User Researcher to join a leading consultancy and contribute to high-profile projects within the public sector. This role requires a strong understanding of user-centered design and Government Digital Service (GDS) principles, as well as an active SC Clearance.


What You’ll Do

  • Conducting user research activities, including interviews, surveys, usability testing, and workshops.
  • Synthesizing findings into user journey maps, personas, and process improvements.
  • Collaborating with designers, developers, and stakeholders to ensure user needs are at the forefront of service design.
  • Preparing and delivering research outputs to meet GDS assessment requirements.
  • Supporting the development of user-centered strategies and contributing to the overall success of agile project teams.


What You’ll Need

  • SC Clearance: Essential for this role; applicants must meet the eligibility requirements.
  • Experience: 2-5 years in user research, ideally within public sector projects.
  • GDS Expertise: Proven knowledge of GDS principles and practical application in service design.
  • Experience in creating user journey maps, process maps, and actionable insights.
  • Strong communication and problem-solving skills, with the ability to present complex information effectively.
  • A track record of working within agile delivery environments.


Why You Should Apply

This is a fantastic opportunity to work on impactful projects that shape the future of public services. You’ll join a dynamic, collaborative environment where innovation and professional development are encouraged.

If you’re an SC-cleared professional with a passion for delivering exceptional user experiences within GDS frameworks, we’d love to hear from you. Apply now to take the next step in your career.


Please note: Applicants must have UK residency for at least five years with no more than six months out of the country to meet security clearance requirements.

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