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Product Order Management Specialist
3 months ago
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
· Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
· HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
· Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
· Fortinet: Elite VIP Program – one of only 2 in the UK
· AWS: Advanced Solution & Managed Service Provider Program
Providing support to the Sales team, specifically with their product opportunities. Being a good communicator, confident, exhibit excellent administrative skills, have good attention to detail along with a “can do” attitude, to best support Sales, our customers and our Finance Team.
Key Responsibilities:
- Managing daily the sales teams’ requests and issues.
- Working with our suppliers to obtain pricing for an array of hardware and software
- Working with our vendors to negotiate discount levels and utilising available vendor programmes
- Processing sales orders on internal systems
- Liaising with customers providing quotations and order updates.
- Providing administrative support as and when required and acting as the office point of contact for the team
- Request pricing quotes from supplier and distribution
- Obtain internal quotes for specialist products
- Obtain quick quotes from Supplier Portals
- Escalate pricing as required
- Creating customer quotes
- Review and process customer orders and any subsequent amendments
- Check accuracy, delivery details, technical requirements for shipment, obtain any missing paperwork
- Checking currency- obtain exchange rate as required
- Create internal order forms
- Raising purchase orders
- Chasing order placement
- Liaise with suppliers to update on orders
- Coordinate shipping
- Ensuring that the internal forecast tool is kept up to date
- Trigger billing
- Analysing and respond appropriately to queries via telephone and emails
- Chasing order placement, and providing progress updates Sales Forecast/CRM
- Responsible for obtaining weekly updates from the Sales Team to ensure all opportunities are updated and correct in the internal forecasting tool
- Converting opportunities to “won” as orders received
- Cloning renewal opportunities
- Taking an active role to ensure the company meets forecasted product targets
Key Skills and Experience
- Must possess strong administrative skills, preferably gained within a sales environment
- Accurate keying / data input skills
- Proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM is highly desirable
- Excellent communication skills both oral and written
- High level of accuracy and attention to detail
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
