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Account Manager

4 months ago

Merseyside, United Kingdom ReCulture Full time

Client facing Shopify Account Manager


Our client is a leading e-commerce agency supporting a number of high profile and excitng retailers nationwide. They are seeking an Account Manager to join their team, with the responsibility of managing and nurturing relationships with retained customers.


You’ll be responsible for driving an end-to-end service, managing the relationship and working closely with the internal development team, leading sprint planning, stand ups and providing month-end reports. You will work closely with designers, software developers, marketing and the QA team, ensuring delivery of each task as per clients requests.


This is an incredible opportunity for a client facing account manager looking to work for a collaborative, successful agency supporting some incredible retail brands. You'll be looking to join an environment where you will have every opportunity to develop your career.


Responsibilities;


  • You will be the main point of contact for your portfolio of clients working across all work streams, ensuring the smooth delivery of projects
  • Identify and understand client needs, briefing internal teams
  • Work with internal teams to collaborate on tasks, and scope out client requirements
  • Lead sprint planning and internal 'stand up' meetings to ensure teams are up to date, supported and able to deliver upon tasks
  • Be an expert with Shopify - keeping up to date with any changes and developments which can add benefit to customers
  • Stay updated with ecommerce trends, able to deliver knowledgable recommendations to clients.


Requirements;


  • You should have proven experience in client-facing account management roles working with Shopify/ e-commerce clients
  • You'll be comfortable managing multiple clients, delivering an excellent client experience
  • You'll have experience using tools such as Jira, Basecamp and will have worked in an Agile environment.


The successful Account Manager will have the opportunity to work in an environment where you will have the opportunity to develop and progress your skills, knowledge and career opportunities. You will join a collaborative, innovative environment and a company who have grown considerably in the past year, with exciting plans for the future.


To be considered for this role PLEASE APPLY NOW


ReCulture endeavour to be outstanding as a diverse and inclusive employer and are fully committed to present the best candidates for the role irrespective of background. We are keen to help our clients develop workforce representation from currently under-represented groups, including Black, Asian and Minority Ethnic (BAME) communities; Lesbian, Gay, Bi and Trans (LGBT) people and those living with physical, mental and/or sensory disability.