Information Technology Support Engineer

4 weeks ago


Hemel Hempstead, United Kingdom Lucid Connect Ltd Full time

Microsoft Solution Engineer

Monday to Friday

Hemel Hempstead


Our client is a Managed Services Provider/ Technology Solutions provider with an exciting opportunity to join their dedicated technical team.


This is a full time, permanent role, offering an immediate start for a Microsoft Solution Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills


The successful candidate will be required to complete a satisfactory DBS check.


Role Responsibilities:

  • Responding to and resolving technical queries from end users and VIPs via ITSM tool
  • MDM Administration
  • Desktop troubleshooting
  • Ensuring Customer Documentation is kept up to date
  • Working with the team to identify and implement changes to Customer Environments to address common issues
  • Providing the highest level of Customer Service
  • Equipment request handling
  • Device management and stock control
  • Updating assets on our Asset Management system
  • Incoming call handling
  • Management of Customer Endpoint protection
  • Assist Senior Engineers in implementing best practices across systems
  • Dealing with escalations and BAU. Reporting to Line Manager
  • Customer site visits where required


Key Skills & Experience

  • Experience in supporting Windows Desktop
  • Strong people skills
  • Understanding of networking fundamentals TCP/IP DNS DHCP
  • Able to be self sufficient and driven
  • Willing to learn new skills
  • Extensive experience of troubleshooting a range of devices
  • Ability to provide VIP support both remote and face to face
  • Ability to create detailed and accessible documentation
  • Detail oriented and organised
  • Have an ability to work independently, autonomously and take initiative
  • Can multi-task and proactively manage various issues and conflicting priorities
  • Have strong and effective written and verbal communication skills


Desirable Skills and Experience:

  • MDM (Mobile Device Management) Especially
  • Experience in supporting Apple MacOS / Ios and MS Windows
  • Familiarity with an ITSM tool
  • Phone Management


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