Clinical Case Manager

3 weeks ago

London, United Kingdom Lyra, formerly ICAS World Full time

Onsite Clinical Case Manager

UK: Central London and occasional travel to Milton Keynes or Birmingham


Role Description

Here at Lyra, we offer global Workplace Mental Health services to over 6 million employees worldwide to support employees, their families and their employers in their time of need. We’re excited to be expanding and have a fantastic opportunity to join our growing team based in the UK and the Republic of Ireland.


We’re looking to add 2 full or part time, experienced mental health expert counsellors into our team as permanent onsite Counselling Case Managers at an important key client office in central London with occasional travel to other client offices across the UK.

This is a brand-new role and part of an exciting and revolutionary proposition development to ensure gold standard employee mental wellbeing services onsite. The client office location is a premium employee space with exceptional employee wellness services.


The role will involve supporting our onsite service queries, therapeutically assessing mental health needs, referring onto clinically appropriate therapy, offering immediate support, delivering video/face to face goal orientated therapy sessions and overarching case management services for our clients for end-to-end care. Whilst collaborating and supporting our other global clinical teams and the clients other onsite clinical services as appropriate.


In the role, you’ll be;

· Working with a wide range of presenting issues and severity

· Robustly managing safeguarding and risk cases

· Quickly assessing clinical needs

· Implementing clinically appropriate treatment plans

· Monitoring and case managing your caseload

· Working collaboratively with our clients other onsite clinical services:

– OH, PMI, GP

· Acts as a mental health advocate onsite to promote utilisation of services amongst the population


Responsibilities of the role:

· Provide the first point of contact for service users accessing Lyra Workplace Mental Health service.

· Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.

· Complete appropriate clinical, therapeutic assessments to determine the service user needs and implement appropriate clinical care plan.

· Conduct robust risk assessments and swiftly implement risk management plans as required.

· Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goal orientated therapy or other services available to the service user via their employer and/or national health service.

· Accurately capture all information on the clinical database pertinent to the clinical management of the case.

· Adhere to all clinical and operational protocols, standards, service levels and procedures.

· Work collaboratively with our internal clinical teams and external stakeholders/providers to ensure effective clinical care. Escalating and supporting cases accordingly.

· Act as the first point of contact at the client site for onsite critical incidents with appropriate support and escalation routes to internal clinical teams/senior clinician.

· Lead and present onsite awareness and psychoeducation training sessions to employees aligned with your scope of practice.

· Liaising with affiliate clinicians for case updates as required.

· Contribute to the service and business development as required to help shape the proposition and drive utilisation and collaboration.

· Play an active role in governance and quality assurance as required.


Qualifications and Experience:

Essential Background/Qualifications:

· Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom

· Current Accreditation status with relevant professional body – BACP or equivalent.

· Experience of working with a broad range of psychological health and workplace related issues. Should include general mental health, critical incidents, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues.

· Training and experience of working a solution focused or goal orientated therapeutic modality.

· Experience working for an EAP Provider or similar in the UK

· Minimum of 400 hours therapeutic delivery post qualification.

· Experience of working in high pressure, time limited environments.

· Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse.

· Experience of working in a corporate environment – understanding the pressures and strains on the workforce.

· Minimum of 2 years working experience.

· Evidence a record of CPD hours and learnings in a range of modalities.

· Experience of working in a multidisciplinary clinical environment.

· Previous intake clinician working experience that includes face to face, telephonic, live chat and video based interactions

· Training in additional therapeutic modalities such as – CBT techniques, solution focused, mental health coaching, trauma informed therapy, ACT, etc

· Evidenced experience and specialism in wider clinical presentations – neurodiversity, identity, children and young people/families, domestic violence, women/men’s health.


Skills and Attributes:

· Ability to effectively prioritize, multi-task and work in a time pressured environment

· Proven ability to build robust working relationships and effective stakeholder management skills.

· Computer literacy & ability to maximise efficiency to type clinical notes whilst conducting clinical work

· Articulate and professional in a corporate working environment.

· Excellent people skills and ability to effectively communicate with a wide range of internal and external stakeholders

· Strong Clinical understanding, knowledge, and proven ability to manage risk effectively

· Passion and drive to work in a fast paced, agile environment to help shape and build a successful onsite provision

· Ability to work within a team and effectively collaborate to safeguard clinical care

· Business and commercial awareness


Clinical and non-clinical benefits:

· Monthly contribution towards external supervision.

· Robust CPD program and senior clinical support.

· Professional membership fees compensated.

· Access to Private Medical Insurance.

· Exposure and experience of working amongst a global clinical team


Working Hours:

· Onsite at a key client site and the possibility of travel to Birmingham or Milton Keynes approx. once a month – travel costs and expenses reimbursed.

· Onsite in London, during core business hours – 9am – 5pm (8hr shifts)

· Full time Monday - Friday


Why Lyra?

· 28 days holidays plus bank holidays per year

· Private medical insurance

· Discretionary bonus scheme

· Group life assurance - up to 10x annual salary

· Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.

· Access to 24/7 Employee Assistance Programme


Lyra is a proud Equal Opportunities Employer and are committed to creating an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sex orientation, gender identity, national origin, age or disability.

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