Process Improvement Lead

Senior Improvement and Transformation Lead

Division: Corporate Services - Governance

Location: Cambridge and surrounding areas

Location is more Cambridge and Bedfordshire as primary locations.

The role is also Hybrid, split of face to face and remote working to be discussed as is flexible.

Job Type: Temporary

Duration of booking: This is a temporary expected to be for 6 months and maybe longer

Proposed start date: ASAP

Sector: Healthcare

Pay Rates:

£27.00 - £31.50 paye per hour

£30.00 - £35.50 paye inclusive of holiday

£34.00 - £40.50 umbrella per hour

Depending on skill and experience

Band: 8b

Working Days and Hours: 37.5 hours a week, Monday to Friday, 9am to 5pm

Job Purpose:

Supporting the Assistant Director of Improvement and Transformation, this role will take a lead for providing advanced specialist redesign expertise to the organisation. Leading on large scale and key strategic transformation programmes across the organisation and in collaboration with system partners delivering sustainable, innovative, and effective changes to improve the services we provide.

Reporting to and deputising for the Assistant Director, the post holder will lead a team of improvement and transformation professionals, providing senior specialist redesign expertise for complex redesign issues, deploying the appropriate improvement science/change management approach and techniques, identifying, designing, and implementing targeted improvement initiatives, fostering a culture of continuous improvement, and ensuring measurable positive impacts on patient outcomes and organisational effectiveness.

Duties include:

Design the transformation blueprint providing the strategic and comprehensive plan which outlines the key elements, goals, and steps required to achieve a significant organisational/service transformation.

Select and apply the most appropriate design or improvement methodology for addressing complex improvement challenges in a complex transformation context. Support and mentor others in navigating and selecting the most effective approach in addressing complex challenges.

Design and facilitate workshops/design sessions with stakeholders and team members to generate and assess innovative solutions.

Develop, plan, and lead the implementation of large-scale transformation programmes, aligning initiatives with organisational objectives and system priorities. Ensuring interdependencies are identified and managed, impact measures/benefits, resources, timescales, risk, issues, and assumptions.

Collaborate with key stakeholders to ensure a unified approach to transformation, fostering engagement and commitment across the organisation and system partners.

Produce highly complex and comprehensive updates regarding delivery, progress, risks, issues, and decisions required presenting these to senior and executive forums as appropriate and choosing different methods to communicate this information.

Identify, collaborate, and work with internal teams and partners to source resource required to deliver the programme/s.

Identify, plan, and ensure analysis of highly complex data and intelligence to inform the design and delivery of the programme/s including advising and collaborating with data scientists on modelling analysis required.

Provide and receive highly complex, sensitive, or contentious information to senior managers, clinical and operational staff and external agencies/partners. Requiring high level skills in negotiation, persuasion, motivation, and reassurance.

Represent the Trust at senior system transformation forums and meetings, engaging, participating in transformation initiatives, representing and advocating for the Trust’s portfolio of services and supporting the delivery of system wide improvements to local healthcare services.

Essential Qualifications, Skills and Experience

Qualifications and Training

Educated to Master’s Degree level or able to demonstrate management experience to this level.

Evidence of continuing professional development/education and learning

Improvement methodology qualification (e.g.Lean, Six Sigma) accredited or evidence of internal training equivalent to qualification

Change management qualification or accredited training.

Experience

Experience in a senior management role leading a team of improvement specialists.

Experience of developing improvement strategies and frameworks.

Experience of successfully delivering large scale and complex redesign programmes in either the private or public sector.

Extensive experience of improvement science, change management, service design/inclusive design methodologies/techniques to successfully design complex improvement initiatives.

Experience of designing and fostering a culture of innovation and improvement within teams and across organisations including building improvement capability.

Experience of senior level engagement, forming networks and strong relationships with key stakeholders/partners.

Knowledge and Skills

• Extensive knowledge and skills in various improvement methodologies such as Six Sigma, Lean, Kaizen, or others,
• End-to-end service design process, ensuring a user-centric approach and alignment with business goals.
• Create detailed service blueprints, customer journey maps, and prototypes to communicate design concepts effectively.
• Ability to work on multiple programmes/projects with multiple stakeholders at any one time
• Ability to encourage and drive innovative approaches to improvement, leveraging the latest methodologies and technologies.
• Excellent interpersonal skills – able to build genuine and effective relationships with colleagues internally and externally.
• Ability to use tact, diplomacy, negotiation and persuasion particularly when dealing with challenging situations and leading people through change.
• Advanced problem solving, decision-making, consulting and negotiating skills, able to identify and manage conflict.
• Exceptional verbal and written communication skills, capable of confidently and independently presenting to senior stakeholders. Adapts communication approach and style to the audience, ensuring clear conveyance of key messages and appropriate level of escalation is used.
• Ability to prioritise, organise and plan own workload, and that of the team, effectively and respond to changing priorities positively.
• Ability to analyse complex data and direct the appropriate analysis required for complex improvements/transformation programmes.
• Ability to effectively lead a team, inspire and motivate team members, while also establishing and managing standards and expectations.
• Proficient in guiding both self and others through complexity and ambiguity in improvement, providing a clear direction of travel.
• Advanced ability in strategic thinking, setting clear directions, and understanding the broader organisational/system landscape.
• Ability to manage a budget

Questions

Do you have experience working as a Senior Improvement and Transformation Lead in the NHS?

Do you have experience working as a Senior Improvement and Transformation Lead in the Public Sector?

Do you have experience working as a Senior Improvement and Transformation Lead in the Healthcare Sector?

Do you meet the criteria above and available to start immediately?