Executive IT Support Engineer

3 weeks ago

Oxford, Oxfordshire, United Kingdom Human Capital Ventures Full time

Our client is a leading organization that continues to see growth through business acquisition and has a very exciting opportunity for an Executive IT Support Engineer to join their team, delivering service excellence to some 15,000+ users (including VIPs and Executives) spanning multiple global office locations.

As an Executive IT Support Engineer, you'll provide crucial support to global office locations with a focus on VIPs, Executives, CXO's, and user support to Senior Leadership. Your responsibilities will encompass advanced troubleshooting, ticket management, and escalation of issues to ensure top-quality assistance. But it's not just about technical prowess; our client is looking for someone who embodies the face of IT - someone extremely personable, able to interact confidently with clients and colleagues, and equipped with effective problem-solving skills.

This position will require the successful individual to work between the CEO's personal estate in Oxfordshire on a Monday and Friday, and then our client's corporate office in Central London on Tuesday, Wednesday, and Thursday providing a varied and dynamic work setting. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions.

Role and Responsibilities

  • The 1st point of contact for all high-priority Incidents and requests for executives and senior business stakeholders.
  • Provide 1st - 2nd line IT support with a focus on 500+ global VIP employees.
  • Maintaining an excellent standard of support and building relationships with key execs/PAs.
  • Proactively identify potential technical issues and implement preventive solutions, advanced troubleshooting, and root cause analysis.
  • Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives.
  • Ensure seamless functionality of Microsoft Office 365, collaboration tools, and enterprise applications.
  • Managing tickets via service management tool ServiceNow.
  • Liaising with and delegating tasks to relevant teams for escalation.
  • Supporting the Exec Support Specialist and escalating support issues to Head of IT where necessary.
  • Mobile device support and advanced troubleshooting skills (Apple & Android technologies).
  • Active Directory Users and Computer administration.
  • Basic network troubleshooting skills.
  • Basic MAC OS X support.
  • Participate in ad-hoc support requests, desk moves, desk-side support, and home visits.
  • Potential for travel to global office locations to support senior executives during business-critical conferences/meetings.

Skills and Experience

  • An understanding of the importance of excellent customer service and a "can-do" attitude.
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills and the ability to interact confidently with clients and colleagues.
  • The ability to work very well in a team environment.
  • The ability to think logically.
  • Effective problem-solving skills based on clear reasoning and sound rationale.
  • Tactful, diplomatic, and able to thrive in an ever-changing environment.
  • A good understanding of mobile devices, such as Apple smartphones and tablets.
  • A strong background in Microsoft Office and Windows.
  • Familiarity and comfort in using web conferencing, collaboration tools and applications such as Microsoft Teams, Zoom, WhatsApp, Cisco Webex etc.
  • Relevant professional IT qualifications or ITIL Foundation V4 is a plus

Location:        Oxfordshire (2 days per week) & Central London (3 days per week)

Salary:           £38,000 – £46,000 per annum

Benefits:       Annual Bonus, travel expenses, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance + more

Note:             This position will require the successful individual to work between CEO's personal estate in Oxfordshire and also our client's corporate office in Central London. Candidates must have a full driving license and access to their own vehicle. All travel to Oxfordshire 2 days per week will be fully expensed.

Do not let this opportunity pass you by, which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.

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