IT Support Engineer 2nd

4 weeks ago

Ellesmere Port, United Kingdom CNS IT Ltd Full time

IT Support Engineer 2nd / 3rd Line


Location: Chester, CH1 6LT

Salary: £26,000 to £34,000 depending on experience and qualifications + Annual Bonus

Contract: Full Time, Permanent


This is an exciting opportunity to join an established (18 years and counting) and successful IT Support and Services provider based in Chester.


What’s on offer?


• Mobile phone

• Company bonus scheme

• Optional company car can be provided as a percentage of salary

• Holidays start at 20 days plus Bank Holidays PLUS 1 extra day for each year served after the 1st 3Years

• Christmas bonus, additional staff bonus provided every year

• Flexible working, to be discussed (Generally 3 days office based / 2 days WFH Helpdesk)

• Great working environment, relaxed culture, air-conditioned offices, workshop and kitchen facilities

• Onsite parking available immediately outside our offices

• Our engineers have received a pay rise & bonus every year for the last 18 years


IT Support Engineer 2nd / 3rd Line - The Role:

The role involves the support of a wide range of IT systems, site visits to install equipment and fix issues, equipment builds, 365 migrations, server build configuration and support, switch, router and WAP installation, site survey, monitoring and application support, network infrastructure support, end-user advice and customer support calls – the all-round IT Engineer if you like.


We have no doubt that your time working within our team, the training you will receive and experience of working with multiple and diverse IT systems will result in you becoming a more accomplished 3rd line rated, top level IT Engineer able to face and solve any issue you come across – the ultimate engineer.


Future progression in the team would depend upon performance and aptitude in these roles.


In return for your input, you can be a part of an established and fast developing IT Company, gaining experience in a wide range of IT systems. Training is on offer, and you’ll be working within a relaxed but busy environment with a companywide profit-share scheme/company bonus plan, a mobile phone and possibly your own company car


• Customer Support, taking calls from customers and solving technical issues remotely

• Build, building and installing software onto Servers, PC’s and laptops

• Repair, assessment and repair of customer equipment, Servers, PC’s and Laptops

• Onsite, Installation of Servers, PC’s and Laptops

• Onsite, network maintenance and installation of network equipment, routers, switches, wireless access points etc.

• Onsite, site assessment and auditing current equipment

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