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Customer Service Advisor
2 months ago
Young Living is a market leader in the product and sale of Essential Oils.
As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products.
Our EMEA customer service team is based in the UK and Johannesburg.
Job description
As part of our dedicated team you will be working with European customers, primarily those based in the Czech speaking market, providing excellent customer service via phone, chat, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets.
Key Responsibilities:
- Communicate with all customers (English and Czech) by phone, e-mail, or in person and provide excellent and accurate service to their requests.
- Make sure standards are met or exceeded for customer service levels.
- Show a high level of professionalism with excellent verbal and written skills.
- Identify problems with customer accounts and/or orders and solve them accordingly.
- Keep constant communication with your supervisor by reporting issues on behalf of the Leaders.
- Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
- Other tasks as assigned by the Customer Service Team Leader
Person Specification:
- An advanced level fluency of Czech communication skills both written and verbal (any other European languages would be a definite advantage)
- Fluent English communication skills (both written and verbal) and previous experience working in a customer service/call centre environment.
- Strong customer focus and professional approach.
- Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions.
- Ability to work effectively as part of a team.
- Ability to learn new systems and processes.
- Works well under pressure and to tight deadlines to meet customer needs.
- Positive "can do" attitude.
Employee Benefits:
- Competitive salary
- Discretionary performance related bonus
- Employer pension scheme contribution 8%
- Excellent employee company benefits, including staff shop, gym reimbursement, etc.
- Private health care insurance
- Private dental insurance
- 24 days leave (plus UK public holidays)
