Operations Manager
7 days ago
Branch Operations Manager – Digital / Scanning / Records Management Operations
Salary: £40,000 - £45,000 + additional targeted bonus + company benefits
Location: Peterborough, UK
We are seeking a dynamic Branch Operations Manager to lead a Scanning / Digital / Records Management Operations team at our clients Peterborough facility.
This role is instrumental in ensuring efficient operational service delivery across both physical warehouse and digital scanning services. You will be a key player in driving growth and operational excellence as they expand their digital service offerings.
Role Overview
The Branch Operations Manager oversees the day-to-day operations of the Peterborough location, managing a team of approximately 30 permanent and temporary staff. This includes coordinating activities in both the warehouse and the scanning bureau. You'll play a pivotal role in driving efficiencies, planning for growth, and ensuring top-quality service delivery that aligns with customer needs and our high standards.
Ideal requirements of the Branch Operations Manager:
- To be successful in this role you will have experience of managing scanning operations and be located within a commutable distance of our Peterborough location.
- You will be a people-oriented manager with strong supervisory skills with the ability to lead and direct your team.
- An awareness and understanding of Document Management software solutions is required to support the growth of innovative scanning propositions.
- Experience and knowledge of Kofax Capture Software and associated Scanning Hardware (IBML, Kodak etc) is desirable but not essential.
Key Responsibilities
Service Delivery
- Organize and manage the workload for the Peterborough teams to meet daily, weekly, and monthly service demands.
- Ensure high standards of service quality in line with customer requirements and internal metrics, achieving targeted SLAs and KPIs.
- Control costs to meet profitability targets and provide actionable management insights through performance dashboards.
- Plan and model the growth and profitability of the scanning business, ensuring resources, equipment, and space are allocated effectively.
- Oversee compliance with relevant standards (e.g., ISO27001 and ISO9001), with continuous improvement initiatives like Lean Six Sigma.
- Manage daily customer orders and communicate with the Customer Service team if any issues arise, ensuring timely updates to customers.
Commercial Focus
- Drive profitable growth by understanding cost management and pricing strategies.
- Collaborate with the Finance team to maintain visibility on costs and key factors that support growth, identifying any required investments in staff or infrastructure.
- Achieve revenue and margin targets and support the swift delivery of new scanning projects in collaboration with cross-functional teams.
People Management
- Lead and support the scanning team with a focus on delivering high-quality services.
- Conduct regular team meetings and support HR matters as needed.
- Coordinate training to ensure the team is fully prepared and up-to-date with relevant procedures.
- Roll out standard policies across the site and foster a secure, health-conscious environment.
Health & Safety
- Uphold high safety standards, overseeing Health & Safety measures both onsite and across the fleet.
- Ensure regular fire alarm checks, conduct fire drills, and maintain fire-fighting equipment.
- Keep all areas clean and clear, manage repairs, and adhere to PPM schedules and contractor guidelines.
If you're ready to take on a leadership role as Branch Operations Manager within a fast-paced and evolving environment, we'd love to hear from you
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