Renewals Team Lead

4 weeks ago

Bath, Bath and North East Somerset, United Kingdom Propel Full time

Are you a dynamic leader with a passion for driving customer retention and team performance? Take charge of a Renewals team in a fast-growing SaaS business, optimising processes and ensuring long-term success.

Job Description

Join a rapidly expanding software and advisory business that helps organisations excel in public sector contracts. After restructuring the Customer Success function to create specialist roles, they are now looking for a strong leader to take the Renewals team forward. With ambitious retention goals, this role is critical in ensuring the team stays proactive, engaged, and focused on the right priorities.

The Role

As Renewals Team Lead, you'll work closely with senior leadership to refine forecasting, enhance internal processes, and improve team performance. Your role will be a blend of strategy and hands-on leadership, ensuring the team stays ahead of renewals and drives the best possible retention rates. The ideal candidate will be energetic, motivational, and have a keen analytical mind to identify trends and areas for improvement.

Why Join?

  • Impactful role: Lead a high-performing team within a rapidly growing SaaS company.
  • Collaborative culture: Work closely with cross-functional teams to create global success.
  • Growing organisation: this business is still small and interactive, but growing due to their success, so it's a great time to join and be part of their journey.
  • SLT interaction: collaborate closely with the Sales Director & Customer Success Director to ensure full function cohesion.

What You'll Do:

  • Lead and develop a team of renewals specialists, ensuring retention KPIs are consistently met.
  • Implement structured forecasting processes, ensuring the team stays ahead of upcoming renewals.
  • Monitor key renewal metrics and ensure timely interventions for at-risk contracts.
  • Work closely with the Customer Success team to ensure seamless collaboration and dual accountability.
  • Act as a strategic thinker, identifying and implementing process improvements.
  • Provide regular reporting, performance insights, and actionable recommendations to leadership.
  • Foster a high-energy, positive team environment that drives motivation and accountability.

Required Skills

  • Proven experience leading a renewals, account management, or customer success team in a B2B SaaS environment.
  • Strong analytical mindset with the ability to track KPIs and identify trends.
  • Dynamic leadership style: charismatic, energetic, and able to quickly gain team respect.
  • Excellent communication and people management skills, with the ability to inspire and develop a team.
  • A proactive and solutions-focused approach, always looking for ways to refine processes and improve performance.
  • Experience with CRM and data analysis tools to track and report on key metrics.
  • Ability to balance strategic oversight with hands-on leadership in a fast-paced environment.

This Role Isn't Right If…

  • You prefer working in large corporate environments with rigid structures—this is a fast-growing, agile business.
  • You lack the energy and charisma to engage and inspire a team.
  • You struggle with strategic thinking and process improvement.
  • You are not comfortable working in a high-performance, data-driven environment.
  • You shy away from accountability and driving measurable outcomes.
  • You are solely a strategic manager and do not still work hands-on with key customers.

Practical info:

  • Hybrid working: Flexibility to balance office and remote work - 1-2 days a week in the office in central Bath.
  • Competitive package: Base salary of £45,000 with OTE potential to reach £60-65k take-home pay. Wider package includes pension scheme, 25 days' holiday (plus bank holidays), etc.

If you're an energetic and strategic leader ready to elevate a key business function, we'd love to hear from you.

Diversity & Inclusion: Propel is committed to building diverse teams where everyone belongs. We partner with organisations committed to workplace diversity and evaluate talent purely on merit. We welcome candidates from all backgrounds and provide equal opportunities regardless of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, or disability status. If you need any adjustments during the recruitment process, please let us know. We're here to ensure every candidate can fully participate and demonstrate their abilities.

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